Brandy G.
No medication shipped and no refund after 2 months this is a scam
I signed up for the program on 3/12/25. The site indicated I would have my medication in 5-7 business days. On March 24 when my medication had yet to arrive, I messaged them Through the app asking for status, they replied stating 14-15 business days. On 3/25 I cancelled my membership as it was obvious nobody reviewed my message and it was an auto reply. I then called customer service on 3/25 and they indicated they couldn’t guarantee my medication would not ship and that I would either receive the medication or a refund. 4/15 I messaged and called asking for a status, again was provided the same information and told someone would call me and let me know the status… only via the phone call. No response via the message on the app. 4/18, 4/23, 4/30 messaged again asking for a status update on my medication or refund… no response called again 4/30, they stated it had been escalated and someone would be getting back to me. No surprise, no response still. The medication was $788, I want my money back as no medication was ever shipped… the tracking still states pending for crying out loud. Message them again 5/8… no response. I’m literally on hold now to speak with customer service today again, 5/9. I called when their customer service opened at 9am est. I’m still on hold 23 minutes later. This is a complete scam, nobody responds, no medication ships and no refund will be issued to you.
Response from ZealthyMay 12, 2025
Hey Brandy! I am truly sorry to hear that you have yet to receive an update on your order. Sadly, we are seeing a backlog with the pharmacy that your order is coming from. We are currently doing everything we can on our end to get our patients' orders to them as soon as possible. As soon as we receive an update from our partnering pharmacy, we will reach out to you either by phone or through the messaging section of your Zealthy account.