High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
getzealthy.com
Website
getzealthy.com
Category
Pharmacy & Medicine
Location
Miami Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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You took money out of my account screwed up my account so I don't have it anymore I no longer need your service.
Response from ZealthyJul 16, 2025
Hello Lori! I am truly sorry to hear about this unexpected charge. I understand your concern and want to get help, and I am here for you. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!
AM
Anna M.
Quick and easy
Medication and care has been easy to access by just answering a few questions. Medication is delivered to my home just as advertised.
Response from ZealthyJul 16, 2025
Hello Anna! Thank you so much for taking the time out of your day to provide feedback on how working with our team, using our program, and receiving your order has been. I am so happy to hear that everything is going so easily and that your order arrived at your door. I do agree that having your medication show right to your front door is so convenient! We are all excited to be alongside you on YOUR journey and we wish you all the best on YOUR journey!
MA
Marc
Deceptive Sign-Up and Membership Fees
Was unable to sign up on my phone using a credit card or apple pay. That really should have been my first sign to not continue with this company. Any references to $39/mo is just for a "membership" that give you the "privilege" of using their services. It doesn't include any medications which I was quoted at $500/mo. So I basically paid $39 for them to tell me how much it would be without getting a chance to decide ahead of time. Had I known it was $500/mo I would not have signed up at all but they got me for $39. According to customer service "they cannot refund membership fees".
Response from ZealthyJul 16, 2025
Hello Marc! I am so sorry to hear that you were having trouble signing up for our services. We accept all major credit cards and debit cards. You do pay a monthly weight loss membership fee to be able to have access to a Provider and Weight Loss coach. As well as having us work with the pharmacy, and if requested, your insurance directly. If your insurance does not cover your prescription, then we can prescribe non-GLP medication, which comes free with your membership, or GLP medication that comes at a separate fee.
I understand wanting to get help with the $39 fee. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!
EM
Emily
Unsafe, Unreliable, and Dishonest – Avoid Zealthy at All Costs
Zealthy is incredibly irresponsible when it comes to your health. They may seem helpful at first by promptly providing your first round of medication, but the moment you need a refill, everything falls apart. I was left waiting weeks for a necessary refill something that should never happen when someone’s treatment and well-being are on the line. Delaying medication like this is not just inconvenient, it’s dangerous.
To make matters worse, their customer support is completely untrustworthy. After multiple attempts to get help, I was promised a refund (both in writing and over the phone), only to have them go back on their word without explanation. It feels like a scam, and from what I’ve seen online, I’m not the only one who has had this experience.
Do yourself a favor do not order anything from Zealthy. They do not value your time, your health, or their own policies. There are far more reliable and transparent services out there.
Response from ZealthyJul 16, 2025
Hello Emily! I am truly sorry to read that you have had this experience. We recently had a delay with one of our partnering pharmacies. To solve the issue, we have partnered with another pharmacy to help ensure that all orders arrive in a timely manner. I understand wanting to receive help with your recent charge. I will do everything I can to help. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!
TP
T P.
Fraudulent Billing
I canceled services with Zealthy 6 months ago due to the cost. My card was then charged for the membership fee months later. Zealthy corrected the issue and refunded me. My account was closed. Just a couple of weeks ago my card was charged AGAIN for the membership. I have texted, emailed, left voicemails and nothing! I’ve gotten NO response! I have put a hold on my credit card in the meantime and have received notifications from my card company that they Zealthy has attempted to charge my card for medication that I should not even be approved for. They are doing this almost daily! The customer service is horrible. I cannot get a rep to call me back. The medication obviously works and is great, but if you ever plan to cancel, BEWARE of their billing department!
Response from ZealthyJul 16, 2025
Hello! I am truly sorry to hear that you are being charged for our program when you are no longer using it. I understand wanting to ensure your membership is canceled, as well as receive help with the charges. I am here for you! Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!
JG
Jackie G.
I really like how easy the process is !
I really like how easy the process is !
Response from ZealthyJul 16, 2025
Hello Jackie! Thank you so much for taking the time out of your day to write a kind review about how using Zealthy has been for you. I am so happy to hear that everything is going so smoothly and the process has been an easy one. We are all excited to be alongside you and wish you all the best!
DS
Daniel S.
It took long to come
It took long to come! But I got it and it’s no turning back
Response from ZealthyJul 16, 2025
Hello Daniel! Thank you very much for your generous 5-star review. I want to assure you that future orders will arrive much faster, as we have partnered with an additional pharmacy. We are all excited to support you in achieving your goals. We wish you all the best and look forward to working closely with you.
EC
Erin C.
I have email confirmation that my plan…
I have email confirmation that my plan was canceled and they continue to charge me. I’ve never received any product from them
Response from ZealthyJul 15, 2025
Hi,
I’m truly sorry to hear that you’re considering canceling your subscription. We understand that making changes can be difficult, and we want to ensure you’re getting the most out of our services.
We’d love to understand what’s causing your hesitation—if there’s anything specific we can address or improve, we’re happy to work with you to find a solution.
For more details about cancellations, please review our 'Cancellations and No Refunds' policy:
Terms and Conditions (https://www.getzealthy.com/terms-of-use).
To clarify, our weight loss plan starts at $39 for the first month and then renews at $135 per month. Please note that:
• Compounded Semaglutide/Tirzepatide is not included in the membership price.
• For branded GLP-1 medications, we only prescribe them—you will need to pick them up from your local pharmacy, where they may be covered by insurance.
Here’s what our weight loss plan includes:
✅ Support from medical providers and access to affordable compounded medications
✅ 1:1 coaching for personalized guidance
✅ Access to our Prior Authorization Team to assist with insurance coordination
To explore more options for compounded GLP-1, click here: Link (https://www.canva.com/design/DAGEFR_30So/d5g_VSH_oTQ47fx2IcQP9Q/view?utm_content=DAGEFR_30So&utm_campaign=designshare&utm_medium=link&utm_source=editor)
Please let us know how you’d like to proceed or if there’s anything we can do to improve your experience.
Sincerely,
Anna
Zealthy Coordinator
