Laura H.
Fraudulent Charges, unethical company, poor communication
From the beginning, their website and app did not work. Every page that I tried to access messages said server not found or this page does not exist. Send up red flags for me immediately that I could not communicate and access them either by laptop or in the app on my phone. I went and checked reviews with the 2.7 star rating and many of them being one star or less telling about fraudulent charges and ongoing charges after cancellation random fees random charges which were not explained or legal. I canceled immediately the next day and no charges had been made except my initial $39 non-refundable membership. After confirmation of my cancellation I continue to get six or seven messages that day that I could not immediately access. Once or twice I was able to get through and respond to the people in the text in the app that I had canceled the account and they checked and confirmed it and still I was charged $670 that I had to fight every single Department and eventually went through my bank under disputes and took 3 weeks to get that money back. I was assured that the account was closed that all of the credit cards were not on file and they had taken all my information down and here we are a month later they've just charged me again and I got another fraud suspected fraud flag from my bank I called them I canceled the card and yet the charge went through so now I have to go through dispute again. I was enrolled for about 11 hours never received any product which they said could take 3 weeks but payment obviously happens immediately and the more I read the more people report that they have been charged and charged and charged over and over and over on canceled accounts and fees that were never listed. Do not waste your money do not fall prey to this fraudulent company!
Response from ZealthyJul 29, 2025
Hello Laura! I am truly sorry to hear about this pending fee and app issues. It is very strange that you have been running into issues on both the app and site, as we have not had any linked technical issues. This leads me to believe there may be a direct issue with your account. I would love to help you! Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!



