Anna K.
Still trying to charge me after subscription has been cancelled long ago
I have emailed back and forth with many different customer service agents about my subscription being cancelled. On the website it says cancelled, they tell me that it is cancelled, but they're still trying to charge me daily and keep sending me emails about updating my card information, which I respond to letting them know that my subscription is not active. I never even used the service or even had the doctor visit.
Response from ZealthyAug 25, 2025
Hello Anna! Oh no, I completely understand wanting to receive help right away with this pending fee. I would be more than happy to work directly with you and help ensure you do not receive these emails going forward. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!



