SpruceReviews of getspruce.com

Worst cleaning experience I have ever had. Total waste of money and time. They actually made it dirtier by using nasty equipment and rags. Awful!

I wish i read the reviews before booking an appointment with them. They charge your card a day before. The day of my scheduled service no one showed up they did but went to the wrong house and never came back. It was rescheduled for the next day bit no one showed up. This place is unreliable and a joke. Dont do it!!!

Yesterday I scheduled Spruce to clean my apt on a $45 credit offer. They pre bill by 2 days and I was charged without the credit. 🤬You have to book a time range of 4 hours. 🤬So I booked 1-5pm. After waiting until 5:30 for them to show I cleaned the apt myself as I was expecting guests later.🤬 At 6:30 two non English speaking contractors showed up without explanation or apology.🤬you can’t call Spruce and speak to anyone communication is only through the app🤬first I messaged about the misbilling with all my contact info and a Ben wrote back asking for my contact info so he could “research”🤬 Then I messaged about the no show and they responded that they were sorry but could come on Saturday🤬. I understand they use alien contractors and maybe you will get a good result but the management is atrocious and not competent, responsive or reliable in spite of being the most expensive service in my area 🤬

I have booked with them twice for specific windows of time and they pushed my cleaning 3-4 hours outside of the requested windows. This company will waste your time. One cleaning I had to cancel because they hadn’t shown up by 5pm when my window was 10-2. Today they are pulling the same crap and I actually have guests coming over at 6 and it’s now 4pm. Call a local cleaner that will show up on time. Don’t waste your time with these folks.

So I signed up for Spruce because they have a deal with the management of the town homes we rent. The first time, they sent 2 cleaners who did a phenomenal job. The second time they sent 1 cleaner who did a shoddy job. I complained and they refunded 40 dollars. The 3rd time, I made sure to smudge a tiny bit of makeup on the white sink just to see if I was being unreasonable. The cleaner did not clean it and she was done in less than half the time it took the first cleaners to finish. I think they reel you in and then hope you don't notice what a bad job they do aftwerwards. Book someone else.

I was excited to try the service and booked for the 1 to 5 PM window. I crated my dog for the entire day as instructed, and got up early before work to declutter to make life easy for the service provider. I initially understood this to mean that the service would be completed by 5 PM, but it turns out that that is just an arrival window, and there’s no guarantee of when they will be finished. My misunderstanding, no big deal. I received a text that the service provider was on her way at 3:30 PM. At 4:00 with no update I contacted customer service, and they assured me that they would arrive before 5 PM. At 5:10, there was no update or communication whatsoever from customer service, so I requested one. Instead of an update, I was told that they were sorry for the “misunderstanding“ and that they rebooked me for tomorrow. I was not asked - I was told. I responded that I wanted a refund and cancellation, but it took multiple requests until they agreed to do that instead of the rebooking. I specifically picked the day that I wanted the house to be clean because I was going to have guests over that night. Cleaning the next day would not accomplish that purpose. There was never any apology or explanation for the lack of the service provider coming, and there was no offer of any kind of compensation. I will never try to use Spruce again.

Same as the others. My daughter’s apartment complex, Broadstone McKinney, recommended this company for a move out clean. $266 for a tiny, one-bedroom apartment, in order to guarantee the return of her $450 deposit. They had a 9-5 window. They sent texts that Jenny was there, Jenny was cleaning, Jenny had finished. We went there. The apartment was untouched. We texted them. Oh, Jenny is on the way again! Just leave the apartment open. We answered that we’d wait and meet “Jenny” and let her in the apartment. And just like that, they magically no longer had Jenny on the way, but apologetically had to move on to their “next service,” …at 7pm on Friday night. So, my daughter cleaned it today. I don’t know where the kickback is happening, with leasing office employees or at ownership administration level. But this is a fraudulent company and needs prosecution. Don’t fall for it. And don’t rent from a Broadstone company.

Spruce is the ACTUAL WORST. The person they sent to clean my apartment actually cleaned a different apartment. They couldn't even figure out how to reach the correct address. When they do manage to clean, they don't do a good job. Maybe the worst experience I've ever had with a business. Do not trust them to enter your home.