SpruceReviews of getspruce.com

Note to spruce Previous cleaning was very disappointing. Found a giant hairball on the kitchen floor as I entered my apartment - the hair was thick and black, so I know it wasn’t mine. The countertops in the kitchen were dusty and there were crumbs — obviously not cleaned. The bedroom nightstands were also covered in dust. I checked the time stamp from when the cleaner entered and exited my apartment and I have a very difficult time believing that she cleaned my entire 1000 sq.ft. apartment in 1 1/2 hours. Clearly, she didn’t. After letting customer service know about my experience, I was offered a $35 credit for the next service. When I told them I was not going to use Spruce again, I was offered a $40 refund. After paying $100 for a cleaning service and not getting what I paid for, I find this unacceptable.

Showed up at wrong time, couldn’t get customer service to answer if they would be coming back or not, would take 20 minutes to respond to one question and not even give an answer. Cleaners finally show up and did NOT clean. They halfway wiped down surfaces and spot swept and spot mopped. I paid for a PREMIUM clean and nothing was done. Then only get partial refund.

Never showed up for an appointment I booked 2 weeks in advance. Then they told me they would come 2 days later, they didn’t show up for that either.

Booked their service for the first time 3 days in advance. Last minute they txt to ask if it can be rescheduled but would not take NO as an answer and just cancelled for no reason. DO NOT WORK WITH THIS COMPANY

I used them for a recent move out service and they basically mopped and left. I even sent them pictures of things they did not clean but they would not refund any money. Do Not Use Them, bunch of crooks.

I'm extremely disappointed with their service. I booked them because of my apartment offer. I never read the reviews which I'm doing now. 1. I was very clear in their access instructions on to register their car and park where it says register2park because their car can get towed, and she didn't do it, and just parked where she wanted. I don't know why they ask for instructions and don't follow. since she didn't know English, it was hard for me to tell her what to do. 2. When she has cleaned my bathroom and sink, immediately there was nothing and the toilet started showing brown stains, and I asked her, she put a tablet inside it, and those stains have become more that even with me scrubbing and trying to take it out, it doesn't go, I don't know what she used in my sink. They used to look clean, and after the cleaning, it's even more dirty with the stains not going. Haven't experienced such a thing. 3. I did contact them, they said we will give you a $30 refund and a $15 on your next cleaning. I'm not using them again, because I'm scared, they may stain other parts of my house, other counter's she didn't really touch and just put everything in one area.

You are an awful company. I would never subscribe to anything related to your site. Rather than helping stray and feral cat, you suggest ignoring them!! No food no warm comfort, even if you did offer it to them before. You need to find a new business where you never deal with humans! I will send negative messages anytime I can.

The cleaner came, then left to get her equipment, and never came back. I sent Spruce a message asking what had happened, and twenty minutes later, I'm stil waiting for answers. Spruce's lack of a working phone number means that when something like this happens, there's absolutely no accountability, and no one to contact. I have booked a different cleaning service.