SpruceReviews of getspruce.com

I booked a cleaning with a 1–5 PM window. Spruce's policy is to notify you 20–40 minutes before arrival, which is already a tight ask, but I planned around it. I arranged paid day care for my dog so she wouldn't be underfoot for the cleaners. I stayed home all afternoon waiting. The window came and went with no message. No heads-up, no delay notice, nothing. At almost 6 PM, an hour past the window, I finally heard from them: the cleaner's car had broken down, and my service couldn't happen until Tuesday. No call, no proactive communication, no attempt to reach me until I was already sitting there wondering what happened. The only response was an apology and a shrug. What makes this worse is that there's no phone support. Chat is the only option, and even that was slow and reactive rather than something that reached out to me when they clearly knew hours earlier that something was wrong. A car breaking down happens. Waiting until an hour after a paid appointment window to tell a customer is a communication failure, not bad luck. I'd planned my whole day, paid extra for pet care, and was left with nothing to show for it but a rescheduled appointment days later. I don't recommend this service at all.

Always satisfied with my experience with Spruce. I choose the premium cleaning, and find it to be solid cleaning for the price. They are also always quick and efficient and booking is a breeze.

This was a terrible experience from start to finish and I would rate it 0 stars if I could. I was told of a cancellation 5 hours later after I was informed they were cleaning my unit and they told me I had trash on the floor which I did not. Just dirt, hair and some dog food. I checked the photos they sent me claiming there was mold and mildew in areas but it was simply dirt. If you ever book a move out clean with them they will not do it if your unit is not already clean.

This was the straw that broke the camels back. More than $100 worth of kitchen utensils and tools ruined because their incompetent cleaner put non-dishwasher safe items into the lower rack of my dishwasher and ran it on a "rinse only" cycle with steam. Not only that, they ran it with clean dishes, so now I have to run a new cycle because everything was just wet and stinky as I only discovered this about 3 days after the service as I returned home from being out of town. Not only that, there was a second unauthorized person who was just standing there and doing nothing during the clean as I was in ny apartment for at least the first 10-15minutes when they arrived before leaving for town. When I contacted support about this, they denied responsibility of operating the dishwasher and therefore no accountability over my ruined kitchen utensils. Then they had the audacity to essentially say that it was my fault my utensils are ruined. WHY THE HECK WOULD I PLACE DIRTY NON-DISHWASHER SAFE ITEMS IN THE DISHWASHER AND RUN IT ON "RINSE ONLY" AND WITH CLEAN DISHES THAT I RAN THE NIGHT BEFORE?!?!?! In the 3 years that I've lived in my apartment, not once have I ever changed the dishwasher settings excpet the very first timeI used it, so them saying their team did not operate the dishwasher was bullshit because I know what I had run my dishwasher on the night before I left town and they cleaned the apartment (plus I checked before leaving town that my dishes were clean, which they were). Besides that, they say a second person can enter my unit to help with the clean, BUT IF THAT'S THE CASE THEN WHY WAS THAT SECOND PERSON NOT DOING ANYTHING?!?!?! They just stood there doing nothing and talked to the other person that was actually cleaning. They also threw away the rubber hair catching part of my shower's hair catcher, so now ai have to buy a whole new one. All they offered was a $15 credit, which is absolutely ridiculous because besides the subpar clean, they ruined more than $100 worth of kitchen utensils, allowed an unauthorized second person into my unit, threw away something that shouldn't have been thrown away, and overall refused responsibility for any of this. Besides all this, their support team has been slow and kept giving excuses for their cleaners when I keep getting notifications that "my cleaner has arrived" but I'm sitting on my couch and hear nothing from my door and the cleaner only comes about 1.5 hours later. As someone that lives alone, this isn't safe for me and I would like to know exactly when they arrive and when they leave. A 15-20mins delay of the actual notification is fine, but more than 1 hour in unacceptable. I'll be taking my patronage elsewhere because this is the worst service I've ever encountered in my life.

They con apartment properties into "recommending" them but they only want to clean an apartment that is clean. A dirty bathtub? Nah, they cancel and say oh it is out of our service "range" and no we can't refund because we cancelled your service you paid in advance. Dirty microwave-oh heavens no we can't clean that....once again we keep the money. I am contacting our state Attorney General and our Consumer Services in Texas on Monday.

UPDATE 8.21.26: just had my second cleaning. I was so happy with the first cleaning that I was excited for the second. I was wrong to be. Their cleaners are wildly inconsistent, and some just sort of do whatever they have time for, I guess. My first cleaner was outrageously good at her job, even though she didn't check off the boxes on the app for what she'd done, and left pictures of the "before" and not the "after." I couldn't have been happier with that service, and I wish I could just book with her directly forever. This cleaner checked off the boxes in the app but was not good. The floors are still visibly dirty in a lot of places and feel sticky to walk on. She clearly ignored any place where even small, light things might have to be moved a touch, and completely ignored the entryway. In my instructions I say I care about the floors more than anything else, so that's honestly baffling. I also say in the instructions not to touch my bed, and she inexplicably re-made it (yes, I had already made it), in ways she couldn't have known would piss me off but should have just gone by my instructions. She also placed a backpack on top of my very full clean clothes hamper, which is both inexplicable and infuriating because now my clothes AND hamper are dirtier than when she arrived. She seems to have just wiped down the surfaces with a wet cloth, at best. I've wiped my counters and floors to check that I'm not crazy and they all come up with dark stuff. Two things were done well: my oven (which I had to pay extra for), and the bathtub, which was nearly spotless already. The sinks were half-cleaned, toilets half-cleaned, backsplash and floors still dirty. I'm baffled, and can't believe I spent $250 on a half-cleaning, on top of which some of my shit is actually LESS clean now. Don't trust this business. You may occasionally get a great cleaner, but it's the luck of the draw. Also, their customer service: absolutely terrible. They demanded thorough documentation to PROVE the clean was bad, which, given how relatively clean my apartment was when she got here, they would never have given me a reimbursement for anyway. Extremely annoying - all they gave me was tons of inauthentic apologies while also refusing to reimburse. FIRST REVIEW 7.23.26: I'll be honest, I read reviews here before my service (but after booking) and it made me nervous. I'm guessing it may be down to your area/who your specific cleaners are. I'm in LA and just had my first service from Spruce, and I couldn't be happier. My cleaner arrived a bit early, ended just shy of the end of the window, and cleaned the hell out of my apartment. This is my first time hiring a cleaner aside from move-out services, and I'm very pleased with the quality of the work done. I will add that the website is very clear that you should tidy before the cleaner arrives so they can do their work - it's possible that some of the negative reviews are from folks who didn't do the necessary tidying, so the cleaners couldn't do their work effectively. Be sure to tidy up! I'm really happy with the service, and I would recommend them. I'll be a repeat customer for sure.

Amazing service!

The booking procedure