Odie Pet InsuranceReviews of getodie.com

Currently waiting on multiple claims on one of our dogs since November for his seizure medication so frustrating coming from many pets who we had an amazing experience with. Right before they forced us over to this joke of a company; we had a $11,000 surgery on both of our other dogs knees, thank god that went on many pets, we don’t know what we would’ve done if it was on odie. Frustrated with pre existing health issues that we are stuck with odie being only option

Worst insurance company and stay away! Not able to process any of the claims even I provided the dog's medical history and birth records. Still telling me there is missing documents. I think they're trying to scam you. Stay away

I have never written this in a review before, but I wish I could give 0 stars. If you have a pet, do not use Odie. I was one of the ManyPets members who rolled over to Odie when they were bought out. It took 41 days for them to resolve an issue I had with submitting a claim. They needed my dogs medical records to process (records they should have already when they bought ManyPets) and when I couldn't upload them on the site and I reached out, it took 41 days to address fully and then process my claim. They also denied another claim due to it being a pre-existing condition. This was something my dog was being treated for when the rollover happened. They said that conditions that dogs were being treated for prior to the buyout would be covered. This is dishonest business practices. The customer service delays and responses are terrible and their customer portal is hard to use. Do not use this company.

We were switched over from many pets. Claims can take 3-5 month. Out renewal they raised me by $42 a month that's insane! My monthly bill was 40 and now they raised me to $82. Next year they will probably raise me to $400

I was a previous ManyPets customer. They were phenomenal but when Odie took over the policies for both of my pets, they increased premiums by an astronomical number. Unfortunately, for conditions to be covered that arose during my ManyPets policy, there was no choice but to continue forward with them. They originally said it would take 5-10 business days to process a claim. On average, it took two months and that was only because I kept following up with customer service and they would put a ticket in to “expedite” claim processing. And if you need to get hold of customer service, you can only do so through email as they don’t pick up the phone. Half the time I would have to send the email numerous times for customer service to get back to me at all. The average response time is 2 weeks which is awful if you actually need something handled properly. Also, I barely had any claims that they had to pay and each year I was with them, my rate increased about 25%. It is crazy unaffordable. They also don’t cover the same things that were covered on the ManyPets policy, even though the statements made in their emails said coverage would continue uninterrupted and would cover the same things. If they had better coverage and better customer service, I’d have less of a problem paying their expensive premiums. However, I can’t say one good thing about Odie Pet Insurance. Do NOT choose this company. It will be more of a headache than relief if something were to go wrong with your pet.

AVOID AT ALL COSTS!!!!!!! Had this insurance for about a year and a half. Filed the first claim after dog was injured. They took literally 4 months to respond to the claim after repeated calls and emails. Then when they processed the claim, it was severely underpaid. Maybe they have an AI bot reviewing claims, or a very incompetent human. Cancelling at the first possible opportunity. Just worst experience I’ve ever had in my life with a company.

This is the worst Company ever! Do not, repeat DO NOT get pet insurance thru them. They took over Many Pets. And its been awful service. claim denials. 4 months before I even got a response. my dog was rescued off the street. I have no previous records. so denied. this company is really a scam.

Odie took 62 days to review a straightforward claim, with inconsistent communication and vague updates. When denied, the explanation didn’t cite specific policy language as required by Texas law. They labeled pancreatitis a “pre-existing condition” using unrelated medical history (GI upset due to a foreign body ingestion) and records outside the allowable review period. Due to the delay, lack of clarity, and misapplication of their policy, I canceled both of my policies. I hope this helps other pet owners make an informed decision (also note that they have an F on the Better Business Bureau).