Odie Pet InsuranceReviews of getodie.com

Would give zero stars if possible! We have been trying to get a claim processed since December, with no response. We now have a second claim as well and have no confidence that that will be processed either. Planning to take this to small claims court.

SHAME ON ODIE!!! This is the most DELIBERATELY UNRESPONSIVE, DISMISSIVE, UNTRUSTWORTHY, UNCARING, and then and then company I have EVER dealt with. I was a long time, well pleased customer of ManyPets then they were bought out by Odie. ODIOUS ODIE has many CAPTIVE CUSTOMERS because obviously if we switch we will have major precondition issues. I believe a CLASS ACTION LAWSUIT is very much in order!!! What Odie is doing is HIGHWAY ROBBERY!!! I am an ordained minister, and I've seen a lot, but I am utterly shocked with their LACK OF ETHICS. They are asking for a date of this experience, and its one of their many BUILT IN TRICKERIES!!! SHEESH!!! Its from the time they took over until now!!! I pray that a reputable company will take over Odie soon and very soon!!! SHAME ON ODIE!!! SHAME SHAME SHAME!!! SHAME ON ODIOUIS ODIE!!!

I would give ZERO stars if I could. This is the WORST company ever! Only time I was able to get in touch with them was when I told them I was finally getting my lawyer involved! I put in a claim in November...it's now February and they are STILL giving me the run around! They kept me on hold for over TWO & A HALF HOURS (I have a screenshot to prove it) and they still didn't answer...I had to hang up! It was like going in circles with them...they needed medical records, I uploaded them, they then said they needed medical records from a date my cat wasn't even born!! They then said I needed more records, I told them I spoke to my vet and those were the complete medical records! They had no problem taking my payment out for two cats during this time! I am currently on hold with them again right now as I write this.

I would give zero stars if I could. Got transitioned to this worst insurance company from ManyPets. No one answers the phone, no response to emails. They keep asking for documentation when you file a claim, submitted one in Nov, until now no response, they keep sending the same email message stating they are swamped and so the delay, but nothing happens. I did not choose this as a former ManyPets customer. Honestly I’ve called 100+ times leaving my info and haven’t gotten one call back. This is absolutely a scam.

My policy was transferred to Odie from ManyPet last year. My cat Cooper was found spinal tumor, went through surgery and euthanasia in Dec 25. This is my first and only experience with Odie. I submitted my claims in Early Jan. I have sent multiple follow-ups but have received no response or status update. I am posting here to request contact and confirmation of my claim status.

I was a customer transitioned from ManyPets in December. Communication with Odie has been absolutely horrible, with no acknowledgement of emails or documents received regarding appeals or claims. I have only been able to receive information when I call, and then the reps are helpful, but even an auto reply “we received your email” would be helpful. I have switched to Lemonade because I have been so completely underwhelmed by them.

I wish I could give zero stars. This company has been the bane of my existence since my accounts were transferred over from Manypets. Odie argued that a 8 inch spinal lipoma was linked to my cat's dental disease. My vet had to write letters to argue otherwise. Now, as of 2/5/26, Odie has TERMINATED ALL 5 of my cat's accounts, stating "per your request". LIES LIES LIES I NEVER requested for my accounts to be terminated. My monthly bills with them are fully paid up as of the end of January, so I am current with my payment. They still need to transfer a reimbursement into my bank account and process two claims from a month ago. SCAM SCAM SCAM .... I am still waiting for an answer to a simple question that I emailed twice over a month ago. They don't answer the phone and they don't respond to emails. This company needs to go

Response time is terrible. Customer service is terrible. All claims werer denied, none were at Manypets.