Odie Pet InsuranceReviews of getodie.com

Paid in for years and the one time I put in a claim they denied it and the appeals. I gave supporting documentation and proof of a clear medical history and they still denied. Clearly just trying to take your money and never pay out.

I was switched to Odie when Manypets left the US and there is no comparison. Odie are thieves of your money and energy. My claims take at least 6 weeks to be processed, I can't see any of my claims to verify the validity of what Odie does with deductibles and payouts, and when you call or email they don't respond to you. Yet, they take your money every month without fail. They literally gaslight you when you call asking to see your claims, telling you to just look on the website (they removed the ability to look at your claims beyond the last few) and pretend to create a ticket and then never respond. These people are evil losers. Get literally any other pet insurance.

After being a ManyPets costumer for years, I was transferred to Odie with the promise that this company would have had the same approach. Nothing more far from reality. Odie's average response is 30 days (compared to ManyPets' 3 days), claims are denied first and then it starts a never ending process of reconsideration and review that leaves PAYING customers without the founds to keep supporting their pets. Meanwhile, Odie keeps receiving regular payments for their awful job. This insurance is a scam. Run from it.

My policy was sold by ManyPets to Odie (which I am still very frustrated about), and I kept my plan with Odie because my pets have preexisting conditions that would not be covered if I switched companies. In addition to worse coverage for more money, the claim processing time for Odie is incredibly slow. I have had claims take 3+ months to process. They always say they have a "higher than normal claim volume," but if that's true for every single claim, you just don't have enough staff to properly run your business.

They take months to address questions or respond regarding claims. They miscalculate the amount they applied to the deductible and have not replied to my messages once I pointed out the math. They also deny claims for any "pre-existing" conditions that aren't lifelong/chronic issues, so if your pet had a minor sickness years ago they treat it like it's a chronic issue and say they won't cover the treatment now even though the sickness occurrences are unrelated. It's like if you cut your finger 10 years ago, they'd deny coverage for you cutting your finger today and needing a bandage because it was pre-existing—so incredibly dumb. If you appeal it, you have to get an official letter from your vet to back up your claim for appeal. There are dozens and dozens of complaints on ever platform for how bad Odie treats customers, so avoid them at all costs. Especially because they will allow you to cancel your plan but charge you the remainder of your yearly charges, even though they're not reimbursing you and denying your claims. Truly a horrible company that doesn't care at all for its customers aside from milking them for every cent possible. The review asks for a date of experience, but it's ongoing and always since ManyPets moved everyone to Odie. Don't make the mistake we did by staying with Odie under false promises and guarantees.

Absolute scam! I was transferred from Many Pets and Odie has been an absolute nightmare. They do not answer claims for MONTHS. Then they say “missing documentation”, when I have already uploaded it multiple times. Then they started saying the receipt was “blurry” - it was a PDF emailed from the vet! This company is an absolute scam and I hope a class action lawsuit is filed.

My experience with Odie Pet insurance is that it's a horrible company. I had insurance with Many Pets Pet Insurance, which went out of business and transferred my policies over to Odie. I was told anything that wasn't considered a pre-existing condition with Many Pets would also not be considered as pre-existing with Odie. However, Odie named several pre-existing conditions that I wasn't even aware my Pets had nor were pre-existing with Many Pets. Also, after one month I'm still waiting for them to process claims, which most of them they deny, which were same claims covered under Many Pets. I would rate Odie as zero if I could and would not recommend this company to anyone. Horrible!

Transferred over from ManyPets and was told that our documents showing that our cats medical condition was not a preexisting condition were lost, so all of our claims were denied. Do NOT use them - more expensive, and denied all coverage