Odie Pet InsuranceOdie is a modern pet insurance company that empowers pet parents to care for their pets with confidence. We're here to support your pet's health and well-being at every life stage with emergency coverage, proactive care, and at-home health tools designed to help cats and dogs live their fullest lives.
Odie Pet Insurance (getodie.com) has 227 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Lena
Streamlined and intuitive process for filing claims and quick payout.
Response from Odie Pet InsuranceJun 18, 2026
Thank you for your feedback! We're happy to hear that you found the claims process streamlined and intuitive, and that your payout was handled quickly. Providing a smooth, efficient experience for our customers is always our goal, and we appreciate you taking the time to share your experience.
Brittany
We transferred to Odie from Manypets when Manypets closed back in October 2025. I think with the huge addition of the Manypets clients, Odie had a huge project to sort through all the new client information so I know that was a big process which caused claims to be slower then. In the past few months, our dog was diagnosed with Cancer and Odie has been very responsive for every claim very timely. They provide updates if something is taking longer and it you reach out to a customer service rep they are quick to help solve your issues. This process has been so difficult for us but it's great to know that Odie has been there. It's one less thing to worry about. Thanks!
Response from Odie Pet InsuranceJun 18, 2026
Thank you so much for sharing your experience and for your patience during the transition from ManyPets to Odie. We truly appreciate your understanding during this transition. We're very sorry to hear about your pet's cancer diagnosis and understand how difficult this time must be for your family. It means a great deal to know that our claims and customer service teams have been able to provide timely support and clear communication when you needed it most. We're honored to be part of your support system and are committed to making the claims process as smooth and worry-free as possible. We wish you and your pet all the very best moving forward.
Suzanne
The person I was able to speak to helped me a lot and was very patient and professional
Response from Odie Pet InsuranceJun 8, 2026
Thank you for your kind words! We're delighted to hear that our team member was able to assist you. We truly appreciate your feedback and are grateful you took the time to share your experience. We look forward to assisting you again in the future!
Melinda B.
Ashton was excellent at answering all my questions. She is a proud employee. She admires the owner Sabrina. Ashton made mention of how much the company cares for the clients and our beloved pets. Rarely, do you hear that kind of passion when it comes to insurance. I immediately felt at ease for a first time pet insurance owner. Happy to have Odie on my side🐾🐾
Response from Odie Pet InsuranceJun 8, 2026
Thank you so much for your thoughtful review! We're thrilled to hear that Ashtin made such a positive impression and helped answer all of your questions. We're also grateful for your kind words about Zabrina and our commitment to caring for both our clients and their beloved pets. Providing peace of mind for first-time pet insurance owners is exactly what we strive for.
Ornella
Prompt response.
Response from Odie Pet InsuranceJun 8, 2026
Thank you for your review! We're glad we could provide a prompt response and meet your expectations. We appreciate your feedback and look forward to assisting you again whenever you need us.
Lauren M.
Highly recommend Odie Insurance to anyone with a beloved furbaby. When my 14.5 year old Bichon Frise girl got sick (and eventually diagnosed with an aggressive cancer), Odie was there. I spent over $9k in total finding out what was wrong with her and then trying to treat her until we ultimately ran out of time. I'm in independent insurance agent and I don't say this about many carriers, but Odie is wonderful. They reviewed and approved ALL of my claims with a reasonable time frame, and even reimbursed me for premium I paid for her policy after she had passed without requesting it. They are the BEST. I just rescued a 2 year old Maltipoo, and immediately signed him up for a policy. Thanks Odie!
Response from Odie Pet InsuranceJun 3, 2026
Thank you so much for sharing your experience and for your kind words. We're deeply sorry for the loss of your beloved Bichon Frise. We know how difficult that journey can be, and we're honored that we could help support you during such a challenging time. It means a great deal to hear that our claims process and customer care made a positive difference when you needed it most. Providing timely support and peace of mind for pet parents is exactly why we do what we do. We're also excited to welcome your new Maltipoo to the Odie family! Thank you for placing your trust in us again, and for recommending Odie to other pet owners. We wish you and your new furry companion many happy, healthy years together.
Leia P.
I have spoken to Ashtin twice and she goes beyond and beyond to get you the answers that you need. She's a stellar customer representative! She promises to call back and she does to provide with you feedback. You feel very relieved when you know she is assisting you with a stressful situation! Cheers to Ashtin!! However, the reviewing and approving your claims takes a while and I feel that you need to follow up to make sure it's not forgotten about. I know there are alot claims being processed, but as a pet owner we are trying our best to take care of our furbabies and sometimes it's hard waiting so long to get the claim processed and approved to get your money back.
Response from Odie Pet InsuranceMay 18, 2026
Thank you so much for your thoughtful feedback and for recognizing Ashtin’s dedication! We’re thrilled to hear that she provided the support, communication, and reassurance you needed during a stressful time. We also appreciate your honest feedback regarding claim processing times. We understand how important timely reimbursements are, especially when caring for beloved pets. Your comments help us continue improving our processes and communication, and we appreciate your patience as our team works through claims as quickly and carefully as possible. Thank you again for taking the time to share your experience and for trusting us with your pets’ care!
customer
I can not say alot yet because I just got Odie pet insurance. But, I was impressed with the insurance offered. It was very compressive. It was also the best available price for the amount of insurance that I felt I needed for my dog. I was also pleased with their application process, it was quick and easy to navigate.
Response from Odie Pet InsuranceMay 13, 2026
Thank you for your thoughtful review! We’re so glad to hear you found our coverage comprehensive, affordable, and easy to sign up for. We appreciate you choosing Odie for your dog’s protection and look forward to being there for you both!
