Odie Pet InsuranceReviews of getodie.com

Like others have said, if I could give this company zero stars I would. My ManyPets (MP) policy was transferred to Odie after MP ceased operating in the US. I was told that Odie would cover any conditions that MP did for my dog. After fighting for months to even get my policy instated (they claimed they could not process my credit card despite the number being correct and therefore cancelled my policy for lack of premium payment) so I could submit my claims, they denied them as preexisting conditions. I sent them proof that Odie had covered these claims and had not considered my dog's allergies a pre-existing condition. Odie responded by say I could appeal the denial and in doing so I would have to jump through a bunch of hoops. They said: "If you would like to appeal your claim, you must provide official documentation from your veterinarian supporting your reasoning. Please provide official documentation from your veterinarian stating that the symptoms/conditions that were present at the claim visit are not related to any pre-existing condition noted in your pet’s past medical history. We have also attached our Appeal Form to this communication. This form must be completed and submitted alongside the requested documentation." I should not have to submit anything! As a MP customer, part of the deal of the transfer was that if MP covered the claim, so would Odie. I have demanded that either they cover the claims or they refund every dollar I have paid them. This company is garbage.

If it were possible, I would give zero stars. Over the last year since being transferred from many pets, I have found claims take at least 3 months with frequent updates that delays are related to a high volume of cases being reviewed. (This is an illegal reason for prolonged delays for A YEAR in PA, feel free to reach out to the state insurance bodies 😊). They will find any miniscule reason to deny your claim, such as a un-confirmed diagnosis differential from years prior. Don’t worry, if this happens, you have the ability to submit a packet of documents along with a provider’s note indicating why they stand by the applicable diagnosis (not a random different from 5 years ago) and you can still be denied. Please know you can switch to another insurance company and carry your pre existing conditions! This is the only reason I stayed with Odie, because I didn’t know this was possible. My mother and I have both transferred to a company (METLife) who is a part of our employers pet insurance coverage. BEST DECISION EVER! Metlife even offers coverage for holistic/alternative therapy, grief counseling, and discounts for first responders/active military/veterans/healthcare professionals (human and veterinary).

Like many others, my ManyPets account was transferred to Odie after several years with ManyPets, whom I was very happy with. I had four cats insured through ManyPets, including one with multiple medical issues, so I initially planned to stay with Odie and give them a fair chance. Unfortunately, from the moment the accounts started moving over, the service noticeably declined. When it came time to transition my one cat’s policy, something as simple as adding his account to their dashboard became far more frustrating than it should have been. I tried calling customer service repeatedly and could never reach anyone. Email support often took days or even weeks for a response, and when replies finally came, they rarely resolved the actual issue. It became an exhausting cycle of poor communication and no real support. Eventually, the experience became so stressful that I canceled all of my policies — including coverage for the cat with ongoing health issues — because my peace of mind was more important. I would never recommend this company. I’m deeply disappointed that ManyPets chose to transfer loyal customers to a provider with such poor service.

I will give ZERO STAR to this company. You will never get hold of customer service!!! THEY ARE SCAMMERS, they took 5 months to reimburse and i canceled their policy and because you cannot talk to anyone they kept charging me!!! WORSE IS THEY AUTO RENEW!!! So they keep charging!!!! DO NOT USE THIS PET INSURANCE!

I signed up with Odie because they were promoted through my job. They do not honor the response time set in their declaration material. They drip, drip, drip along giving excuses like high volume of calls, we need more information (when they already have it). They took 3 months to get around to even looking at my claim (they state 5 day turnaround). Difficult to get someone to speak to. And THEN they deny because they need more info. I wish I had looked up their poor rating before signing with them. I finally canceled.

Twice I have had two different claims payments returned by my bank for insufficient funds. Their excuse for why it happened is t valid. They are very slow to send payment and should be reported to the Insurance Commissioner’s office. While a new condition came up under the coverage of Many Pets, they are considering it a preexisting condition. However, since they bought out Many Pets it should be covered under the umbrella of not preexisting since it’s not the consumer’s fault the insurance company sold.

In a year I have only filed one claim with ODIE. The told me they needed my pet's full history for 18 months. I uploaded it to the portal twice. I called to check on the status of the claim and was told they need the full history from the date of pet's first visit to vet (4 years ago). Also, all my uploads suddenly disappeared. So now I have emailed all the records for 4 years. So far I am very unhappy with ODIE and do not recommend them to anyone.

Did not get a reply via email after three weeks to ask about porting over my insurance account that Odie recently acquired. Had to make a phone call at that point and was told I would get a response in a week. It took another month without any correspondence.