Joseph T.
Avoid like the plague!
Incredibly patronizing phone assistance, they require you to submit your ENTIRE medical history with each claim, will issue denials for any conceivable reason. Just a nightmare to deal with all around. edit: Their response to my review implies that they only ask for a medical history prior to enrollment. That does not reflect my experience. I had to submit the entire medical history with EVERY claim.
Response from Odie Pet InsuranceJun 24, 2026
Thank you for sharing your feedback. We're sorry to hear that your experience with our team felt frustrating. To ensure we can accurately assess eligibility and provide coverage decisions, we require a pet's medical history, including veterinary exam notes, prior to enrollment. This information helps us establish a complete understanding of a pet's health status and apply our policy terms consistently and fairly. We also strive to provide respectful, helpful service during every interaction, so we're disappointed to hear that your experience did not meet those expectations. We appreciate your feedback and will share it with our team as we continue working to improve the customer experience. If you are open to it, please reach out to our team at [email protected] with your account details. We'd be happy to assist you!