Odie Pet InsuranceReviews of getodie.com

Terrible, don't just stay away, run away. They are extremely slow to respond if they even respond at all. Questionable whether they honor their policies other than accepting your money. Absolutely the worst pet insurance I have had and in fact cannot recall any bad experience with any company as bad as my experience has been. I am asked to note date of experience in this submission, I noted the last date of my experience but my remarks cover over a year of having this policy.

Company is a SCAM!!!! You will never get reimbursement but they will take your policy payments. STAY AWAY!

Noone answers the phone didn't send out a renewal until one week before deadline now my dog will have a lapse insurance. Fraudulent company don't go with them many pets is terrible too they sold out in the u.s. and sold my info to another company.

If I could give them zero stars I would. We were transferred customers from ManyPets insurance, a company we absolutely adored and had for well over two years. Since being transferred to Odie, it’s been over a month of constant headaches. Absolutely zero customer service responsiveness, and if you do manage to get a response by email, it’s an unhelpful automated link. Their automated email links (eg to activate account, etc) lead to error messages like “expired link token”. The only thing I managed to do was update my payment information. They then proceeded to charge me twice over for each of my pets, putting me out nearly $300. I ended up having to call my bank and dispute the claim and file it as fraudulent because I could not get a hold of anybody to correct the issue. Do NOT use this company. I ended up going with lemonade, which has amazing reviews and I’ve immediately been able to get a hold of a customer service rep to talk thru my new plan.

They denied a claim for an ear infection because they said there was insufficient paperwork despite my emailing and attaching everything required. Their customer service is non-existent; it is impossible to speak to anyone, and it took them three months to deny my claim. I paid for the year in full, and I have requested a cancellation of my policy and a refund of the seven remaining months I have paid for. I wonder how long that will take?

I am new to the policy and I have called and left my information to call back and no one has called me back.

I am not happy with Odie. Anyone looking for pet insurance, please read Odie every word before purchasing

I am writing this review bc I have on my policy that dr appts would be taken care of such as routine care, however when I tried to submit paperwork for reimbursement it was denied. So I don't understand why it states that in the policy if they are not going t honor it. I might just cancel. Also, there is no way to communicate with anyone in person.