Odie Pet InsuranceOdie is a modern pet insurance company that empowers pet parents to care for their pets with confidence. We're here to support your pet's health and well-being at every life stage with emergency coverage, proactive care, and at-home health tools designed to help cats and dogs live their fullest lives.
Odie Pet Insurance (getodie.com) has 227 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Daniel W.
They were very helpful when I submitted my claim.
Response from Odie Pet InsuranceSep 17, 2026
Thank you for your kind review! We’re so glad to hear our team was helpful throughout your claims process. We appreciate you taking the time to share your experience and are grateful to have you as a customer!
Evan
Company quickly processed my claims. Process was quick and easy on app and anytime I needed to upload something new it clearly stated what I needed to do. Customer service reps also provide prompt and complete service.
Response from Odie Pet InsuranceSep 17, 2026
Thank you for sharing your experience! We’re delighted to hear that your claims were processed quickly and that you found our app easy to use. It’s also wonderful to know that our customer service team provided prompt and complete support when you needed it. We truly appreciate your feedback and are grateful for the opportunity to serve you!
Karen
Very straightforward, good prices, clear expectations.
Response from Odie Pet InsuranceSep 14, 2026
Hi Karen! Thank you so much for your kind words! We’re so happy to hear you had a great experience with our team. It means a lot to us to know we could help give you peace of mind.
Peter A.
I originally switched to Odie because the last pet insurance kept raising the rates. My dog Holly had surgery on July 9th and I just got reimbursed today in the mail. The documents Odie requested were reasonable and sent promptly. The communication sent was confusing if I it had been approved or not. When you said it was approved I tried to use your direct deposit method which did not work. The folks on your phone were pleasant but tried to tell me to just resubmit it. Anyway I used the check option. I got a message that it was sent but I got a message two weeks later that it was sent after I had checked my PO Box. I appreciate being reimbursed for a portion of my vet bill. Other than the preceding glitches the process worked.
Response from Odie Pet InsuranceAug 28, 2026
Thank you for taking the time to share your experience, and we’re glad to hear that Holly’s claim was ultimately reimbursed and that the overall process worked for you. We sincerely apologize for the confusion around the approval communication and the issues you experienced with direct deposit and the timing of the mailed check. We understand how frustrating it can be to receive mixed or delayed updates, especially while waiting for reimbursement after a significant vet expense. Your feedback is valuable, and we’ll share it with our team as we continue working to make the claims and payment process clearer and more reliable. We also appreciate your kind comments about our phone team and the reasonableness of the documentation requested. Most importantly, we hope Holly is doing well and back to feeling her best!
Terri L.
I am so delighted with my Odie Pet Insurance experience that I barely know where to begin with the compliments! The Odie web portal is incredibly easy to use—a big plus for those of us who may be a little less tech savvy. But what truly sets Odie apart is the team. They are PAWSOME! Every single person I spoke with provided knowledgeable, thoughtful, and compassionate answers to my questions. They never made me feel rushed, and they understood that they weren’t simply answering questions about an insurance policy—they were helping me take care of someone I love. Finn is my anchor in a stormy world. What happens to him, happens to me. The Odie team understood that, and their kindness meant more than they probably realize. And the cherry on top? They asked me to send them a picture of Finn in his cool new life jacket. Seriously, who does that anymore? ODIE DOES! Outstanding customer care, genuine compassion, and a team that clearly understands how much our pets mean to us. My heart is full—and Odie has earned every one of these five stars. 🐾❤️
Response from Odie Pet InsuranceAug 26, 2026
Thank you so much for sharing such a heartfelt review! We’re truly honored to know that our team could make your experience easier and provide the care and compassion you deserve when it comes to Finn. We know that pets like Finn aren’t just pets—they’re family, and we’re so grateful to be here to support you both and help care for him along the way. And of course, our team is still very excitedly awaiting that picture of Finn! Give him some extra love from all of us at Odie!
Todd
Alison who I spoke with and handled this particular claim for Brooklyn:) She was great! And a shout out to the whole Odie team-been with you guys for 5 years since I had Brooklyn at 2 1/2 months (she's 5:) and you guys have been a pleasure to work with. I refer you to other dog owners all the time! Regards, Todd
Response from Odie Pet InsuranceAug 26, 2026
Hi Todd, thank you so much for the kind words! It’s truly our pleasure to be part of Brooklyn’s journey over the years. We’re so grateful for your continued trust in our team and for recommending us to other pet parents. Here’s to many more years of helping you and Brooklyn!
Christine C.
The teprestative I spoke with was very knowledgable about my pets coverage smoung othr things like payments
Response from Odie Pet InsuranceAug 25, 2026
Hi Christine, we're so glad you had a wonderful experience with our team today! Thank you for taking a moment to share your experience. We're always happy to help!
Helen
Odie has been a great partner for my pet's needs. They are diligent in keeping me posted on the status of my claims, and they are very accurate and fair in their claim reimbursements.
Response from Odie Pet InsuranceAug 21, 2026
Thank you so much for your kind words! We’re thrilled to hear that Odie has been a great partner for your pet’s needs. Keeping you informed and making the claims process as accurate, fair, and straightforward as possible is important to us. We truly appreciate your trust in Odie!
