Odie Pet InsuranceReviews of getodie.com

One star is to generous for this company. They are knowingly committing insurance fraud. I have been waiting almost 2 months to be reimbursed for my claim, which took almost 6 weeks to processed. They admit they are under staffed but do nothing about it. They do not return the calls or emails within any realistic time frame. You are held hostage there, I was a many pets customer before my policy was either sold or transferred to Odie. When you try to shop other companies they tell you anything your pet has been treated for is a pre existing condition and will not be covered.

If I could give less I would. What an absolute SCAM. I’m so tempted to report them to the authorities… I NEVER signed up for pet insurance, but they somehow got my information and just started charging me! I tried reaching out to resolve the issue and get a refund but they continued to ignore me… it got to the point where I had to file a fraudulent claim with my bank and get a new card. I still get emails from them to this day asking me to “update my payment”… leave me alone. Such an uncaring organization.

This company is a complete scam. We had a pre approval letter from them and the still denied claim. And it took 8 weeks to hear back from them. They don’t answer their phones, voice messages, or emails. All they do is take your money. None of our claims have been approved by them. Always a reason not to pay. Will be filing complaint with BBB and canceling policy.

I got stuck with this company because ManyPets that I used to have left the U.S. market and my policy was sold to them. They are horrible. It is very hard to communicate, and the claims are denied for no valid reason. They also applied a cap to my used to be "unlimited" policy with ManyPets for the same premium amount. It's been a month and the claims are still in a "submitted" status. ManyPets was great, easy to communicate, and claims were processed timely. This company is a nightmare to deal with.

I am sad to say my experience with Odie has been horrible. Like many, I was transfered from ManyPets. It has been 45 days since I submitted my first claim. I was told to expect at least 2 months. This is unacceptable. I am waiting to be denied just like many other customers that left reviews. I am stuck, like many due to pre-existing conditions. Seems like a trap to me. Please stay away from Odie. I don't see them lasting much longer with this business model and very low rating with BBB.

This business is a scam. I don't mean like a normal bad business. I mean they are actually scamming people. They do not answer any email or phone calls ever. They do not pay claims, and they typically do not even respond to them. It is a criminal enterprise and everyone involved should be ashamed and probably throw in jail.

Submitted 3 claims over a month ago--no movement. Emailed the email address they say to write to over a week ago for assistance twice.. No reply or acknowledgement .

They refuse to answer the phone. They don't pay on claims for months, if at all. They respond to emails with excuses to explain delays. According to their emails they can't help you in a timely manner because they are overwhelmed with claims. Buyer beware. Stay far away from this company. According to them they are too busy to deal with their customers. My experience with them Spans from Jan 2025 until Sept. 2025 when I canceled the policy.