Odie Pet InsuranceReviews of getodie.com

Several claims denied after harping on them that they weren’t even in review. Then suddenly after a phone call nearly a dozen claims denied. Former manypets covered all issues. We have communications with this Odie branding as well indicating nothing will not change. Is there inquiries for a class action lawsuit?

***UPDATE*** After a bit of back and forth, and actually speaking with the CEO via Linked In, they have actually reversed and reimbursed all of my golden’s denied claims. There is some good in this company… you just need to press for it. Stay away from this company. I was transferred to them after ManyPets closed down. It’s the same underwriter, but now Odie is the administrator. DO NOT USE THEM. They denied all claims for my golden’s MCT removal and chemo treatment. These people do not understand what “pre-existing” is and MCTs are typically removed and cured. I even have a letter from our Oncologist stating this to them (you know… someone that ACTUALLY knows what she’s talking about.). They’re terrible at communicating, they’re essentially a bunch of idiots attempting to act like an insurance company, and they have no idea what they’re doing. SCAM SCAM SCAM

So sloooowww with processing claims. It's a joke. Their website says claims will be processed within 15 business days. I'm waiting on three claims right now, two which have been submitted over a month ago. Tried emailing twice, got a response about them being expedited then heard nothing back after I responded. (They have not been expedited by the way) Called twice, leaving a message on one of them. No response. Their customer service is terrible.

This company continues to be the worst company on the face of the planet. I’ve tried cancelling in any which way, emailed, called, tried through customer portal. Also, whenever I call it says to leave a message and someone will contact me in a couple of days. I’m still receiving emails about updating the payment for both of my cats because that was the only way to stop them from charging me since trying to cancel the right way doesn’t work with this company

THIS IS A SCAM!!! Do not use this “insurance” EVER!! 1) they take over a month to possibly pay out 2) it’s incredibly hard to get in touch with them. My phone calls were never returned. Emails take forever to be returned and it’s NOT a continued dialog. If you respond it will take forever for them to respond again. I was DENIED fully for a wellness visit due to “toenail trim” yet my roommate was approved for a wellness visit INCLUDING nail trim. This is the worst, most scammy “insurance” ever. I am so disappointed that Many Pets transferred our care to these idiots.

If there was an option for zero stars, that would be the one to pick. Very misleading information about how long it takes to process a claim, keep you in the dark, drag their feet, poor customer service. Submitted my claims and all medical records a month ago, and still have not received any reimbursement. Customer service seems to be trained in deceiving the customers

I was a former ManyPets customer, just like most recent reviews. Odie is not a trustworthy pet insurance company. They have not done nor they are going to do as what they said on the transition email they sent to us transfer customers from ManyPets. They will keep making excuses not to pay the reimbursement or cover your sick pets who never had a so call pre-existing condition before began the policy with ManyPets. I filed the claim on 9/2 and now 10/7 and there is nothing changed in the claim status since the day I submitted it. It has been 5 weeks and it still shows that I submitted the claim, nothing has been review or process after I tagged along a bunch of downloaded medical records (the same day I filed the claim) which showed that my dog was a healthy puppy before I began having pet insurance with ManyPets and I never had any issues with ManyPets until they transfered me to Odie. Odie has no problem charging my credit card, but Odie is having a lot of problems to process the claim and pay the reimbursement. Whoever wants to get insurance for your loving pets, PLEASE DON'T choose to insured with Odie if you dont want to end up like us! Odie makes themselves look like A SCAM, NOT A TRUSTWORTHY COMPANY. THEY SAID THEY WERE GOING TO COVER YOUR PET WITHOUT INTERRUPTION??? ALL LIES!!!

Trash! Fraud! Do NOT do business with them. They deny most claims for bs reasons. Our cat has been getting colds this year and they are claiming pre existing conditions because we made a comment to the vet about labored breathing a year prior. They look for any reason to deny your claims. We were covered by ManyPets before and they approved the same claims they are denying. They said they would continue coverage since we got defaulted to their company when they went out of business. After being denied a thousand dollars in claims, we are switching. Good riddance!