Odie Pet InsuranceReviews of getodie.com

I’m beyond disappointed with my experience with Odie Pet Insurance. After switching from ManyPets about a year ago, my monthly premium skyrocketed to nearly $300 for what was advertised as a comprehensive wellness and accident plan. This is significantly more than what I paid with ManyPets, yet the quality of service has declined dramatically. Since moving over, I’ve experienced nothing but poor communication, slow processing, and constant frustration. Claims take months to process, and when reimbursements finally arrive, they’re a fraction of what was promised under my previous plan. Customer service is either unresponsive or provides vague, repetitive answers that do nothing to resolve issues. There’s no transparency, no accountability, and absolutely no sense of urgency. For a company that claims to care about pets and their owners, Odie has fallen far short of even basic expectations. This experience has been exhausting and disappointing — I’ve since canceled my policy and strongly advise others to look elsewhere before trusting this company with their pet’s care.

cant go any lower than 1 star this company is nothing but a scam dressed up as pet insurance. redicoulous rates wont cover anything nothing but a fight. they bought my previous insurance company jacked the rates up and refused coverage for surgery without any explanation but " review policy for coverage" yep thats all i got.

I wish there was a way to give zero stars. I was one of the people whose policy transferred from Many Pets Insurance to Odie and it has been nothing short of a nightmare. My dog had liver cancer and was covered under my Many Pets policy, however since moving over to Odie, I submitted 2 claims (one on 9/30 and the other on 10/15) for medications that she has been on since her surgery a year ago. These medications were covered under my previous insurance. I submitted my receipts, along with 18 months of vets records and now they have called my vets office asking for ALL of the records. Why? Many Pets had been paying this claim. They have no issue taking $150+ dollars from my account every month but submitting a claim for $60ish dollars and they are doing everything in their power to make it ineligible, in addition to the fact that they havent even met their own advertised timeline for reimbursement. And the real kicker is that you can't get anyone on the phone. They are so bogged down with denying claims that they send everyone to voicemail and never call them back. Terrible business practices. I cringe at the thought that I might ever need to make a claim for something other than meds.

I was a loyal ManyPets customer for years and was transferred to Odie earlier this year. I stayed with Odie because I trusted the reputation of ManyPets — and that was clearly a mistake. I submitted a couple of claims months ago and haven’t received a single update. I’ve sent multiple emails, filled out their contact form, and even called several times — every call goes to voicemail, and no one ever calls back. This is absolutely unacceptable. The lack of communication and accountability from Odie is shocking. It feels like once they have your money, they completely disappear. I’m extremely disappointed and would strongly caution anyone considering switching to or staying with Odie.

This is possibly the worst pet insurance I have had, and the worst part is I didn't choose it. I chose a company called ManyPets which had a higher cost plan with a $250 deductible and then 100% coverage with no limits. After a year that plan went away and I was moved automatically to an 80% plan which is a bait and switch because I would not have gone with them when I could have gotten 90% coverage elsewhere. Then they sell out to Odie and what a nightmare that has been but I am stuck because I have an older dog with preexisting conditions. They regularly take 6+ weeks to review claims and now apparently when I had a plan with no annual limit, I apparently have one. Of course it took them 7 weeks and me constantly following up to find this out. I am stuck but please let this be a warning to others to steer clear.

I was transferred to ODIE insurance from MANY PETS this summer. I did not choose them. I submitted my claims on September 9, 2025, which are ongoing followups with my dogs cardiologist and was covered by MANY PETS. It is now November 4 and I still haven't received payment on these claims... almost three months later. I have notified them twice via email, made sure all my dogs records were submitted and tried to call today to be met by a recording stating that if I have contacted them prior to the phone call that the claims wouldn't be handled any faster and if I left a message it would take up to three days for a response. I understand they could be overwhelmed by these new policies, but it is their responsibility to get the help they need to take care of these outstanding claims. Odie should have been more vigilant and prepared to take on new claims from another insurance company.

It's been quite a long and frustrating experience. I had submitted the claim on end of September. After couple of weeks I got an email to send over the medical history of my pet. I did and since then it's been, "We will respond within 7 to 10 business days" and unfortunately several 7 to 10 business days have gone by and NO UPDATES on my claim status! I have emailed them couple of times but the responses are with the same cliched excuses. The last email I had received from them on October 23(after multiple follow up emails), clearly stated that we can expect an update in 7-10 business days, but NOTHING so far!

Odie is the worst insurance I’ve ever had. We had a claim for my dog max on July 31st. He had all his up to date medical records submitted when we signed up. But they kept delaying the claim until oct 3rd when they finally approved it. I’ve been waiting on payment since Oct 3rd and it’s now Oct 29th and every time I ask they say “it’s pending give it 5-7 business days”. I’ve been giving it 5-7 business days since Oct 3rd and they still won’t respond. Terrible customer service, terrible claims processing times, over all awful experience. Stay away.