Odie Pet InsuranceOdie is a modern pet insurance company that empowers pet parents to care for their pets with confidence. We're here to support your pet's health and well-being at every life stage with emergency coverage, proactive care, and at-home health tools designed to help cats and dogs live their fullest lives.
Odie Pet Insurance (getodie.com) has 227 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Jeannie
HORRIBLE - as everyone is stating I was transferred from ManyPets - I have claims still not processed since September. My suggestion to everyone is to go the the Better Business Bureau website and file a claim against them - I have and instantly got a response within a day or two. My claims aren't processed yet but I'm keeping at it like a dripping faucet - I HATE THIS COMPANY.
Andrew
My policy got transferred from Many Pets, they are intentionally delaying claims, not even trying to hide it. Has been over two months since my dog had TPLO surgery and my claim hasn’t been reimbursed. Every new email is another “7-10 days”. They mange to take my money every month on time though. STAY AWAY!
Alexandra M.
Absolutely unacceptable customer service. My dog recently underwent a major surgery totaling nearly $7,000, and Odie has been completely unresponsive. Emails go unanswered, phone calls are not returned, and no updates are provided while my claim just sits there. My claim has been marked as “Submitted” for over two weeks with zero communication. What is the point of having pet insurance if you can’t actually use it when you need it most? At the very least, I would expect timely updates on the status of my claim. I strongly encourage everyone to look elsewhere when considering pet insurance.
Diane
Would give zero stars if I could, this company is the worst. Get out now if you can. Our policy was transferred from ManyPets and it is a SCAM. I submitted a claim beginning of October and crickets...DO NOT USE THIS COMPANY. Miles — how do you plan to help your MANY angry customers?
William
They are horrible. They find any which way they can to ignore claims. They key keep asking for more info about basic claims, yet do not pay.
Rob B.
Can I give zero stars? I was transferred from ManyPets to Odie after ManyPets stopped doing business in the U.S. and my experience has been dreadful. Their claim process is horribly slow and despite being told they would support pre-existing conditions from ManyPets, they have denied every single claim I've made .... this includes a claim for something that first came up 3 months AFTER I became an Odie customer. Their process seems to be to deny every claim and sit back to see if the customer bothers to contest the decision. I'm so disgusted. This experience is exactly why I steered clear of pet insurance for decades. This company's behavior solidifies my assumption that it's all a scam.
Hillary S.
Poor customer service and LONG WAIT times for claims processing. Do not use. Was with ManyPets which got transferred and it has been a nightmare.
Neha S.
It is thanksgiving, submitted a claim Sept 2 and still haven’t heard back after multiple unanswered emails. Absolutely awful company. We got automatically switched to them after many pets closed (miss them so much). Will be switching.
