Odie Pet InsuranceReviews of getodie.com

We originally had ManyPets and had a great experience. After the acquisition by Odie, the experience completely deteriorated. I submitted a claim in October 2023. About a week later, I called and initially spoke with a representative who seemed helpful. However, once she requested my pet’s health history, everything went downhill. I personally contacted my vet multiple times to obtain and submit the records on Odie’s behalf, yet I was repeatedly told the information was “not sufficient” without any clear explanation of what was missing. At one point, Odie claimed they were unable to get in touch with the veterinary clinic. This was especially frustrating, as I had no issue reaching the clinic myself and was able to speak with them directly each time. Despite this, Odie made no meaningful progress and stopped responding altogether. After following up several times, I was met with complete silence. When I requested that my claim be escalated to a supervisor, I again heard nothing. I eventually informed them that I would be reporting the issue due to the lack of response — and still received no reply. It has now been months, and my claim has not been approved, denied, or meaningfully reviewed. I have received no updates, no communication, and no resolution. Meanwhile, Odie continues to charge my $59 monthly premium despite not providing the service I am paying for. Being completely ignored while actively paying for insurance is unacceptable. Based on my experience and what I’m seeing from other recent reviews, slow claims processing and unresponsive support appear to be ongoing issues since the acquisition. I would strongly caution anyone considering Odie Pet Insurance to read recent customer experiences carefully.

If I could give a zero I would! Absolutely horrendous They never even looked at my claim

I wish 0 stars was available. Apparently they took over for Many Pets- never received a notice. Have been trying to get ahold of them for weeks. I waited on the phone for 2 hours and 37 minutes to cancel and then the call dropped :) I’ve emailed several times -with their website saying they’ll respond in 48 hours LIES. There are several reputable companies that care about customer experience - this is one one of them.

I don’t understand how this trash company still in business. They just stealing the money. And also those crooks keep charging my bank for basically doing nothing.This the shame for United States allowing this trash company to be in business. Crooks , thief, useless.

Terrible customer service, been waiting over a week and a half for a call back or email. No response.

Since Many Pets transferred to Odie, it has been a nightmare! Our phone messages go unanswered, we get very few answered email inquiries, none of which have been helpful or useful. Our claims have remained unpaid. One of our dogs is not even listed in the portal as being covered, even though we have paid. We get automated email replies, which are of no help. We have reported them to the Better Business Bureau.

Odie is TERRIBLE! Do NOT use this company! I am stuck with them for the year because I was transferred from ManyPets. Everything people are saying is true: terrible customer service- no one answers the phone and then it hangs up on you as it rings! Wait time is terrible for the claims and they make the claims as CONFUSING as they possibly can! If the Do refund you a claim - it may be lower and different from the amount you actually claimed but their website will say “refunded” with the original amount! You have to read the letter that is in their portal to find out the amount but they do not tell you why/ reasons, etc. ALSO, they list the claims in random order to make it super confusing and no information. I also think they are double billing me but their website is so difficult to find the information- I will have to go back through my credit card bills. I could continue with the list of reasons to STAY AWAY from this company. I am only with them till I can get through my contract year and reimbursements back and plan to cancel them as SOON as they are through. Also - this review makes you give a date but it’s been the ENTIRE year of 2025 that I have had my services with them and hating it EVERY minute!

I filed 2 claims with them in October. Didn’t hear anything back from them despite the fact that I already submitted all the documents necessary. I followed up with them via emails and phone call. They didn’t return my email nor my call. They are still charging monthly bills. Why keep charging if you are not doing your job?