Odie Pet InsuranceReviews of getodie.com

Literally horrible they are withdrawing alll of my claims and have denied them when I was a ManyPets customer previously and these things were covered

My dog passed away in March 2025 and ManyPets confirmed my policy was cancelled and refunded my a prorated rate for the remainder of March 2025. In November just after Thanksgiving, I received a charge on my credit card because apparently Odie (acquired ManyPets at some point) renewed my policy despite my family member passing in March. I called multiple times with no response, and on December 11 I finally got a hold of a Alyssa, a very nice customer service representative, and she confirmed my policy would be cancelled AND refunded after I provided written confirmation to her. She emailed me with a formal request for written confirmation to cancel the policy and acknowledged my pet had passed and I would get a refund, and I responded to her request thanking her for taking my call and confirming my dog did indeed pass and the policy should never have been renewed. Today, on December 27, I got charged AGAIN. After checking my account, I never even got my refund from the November charge. This is ridiculous and distressing. This is not how I want to spend my holidays, chasing down policy cancellations and refunds for a beloved pet who passed 8 months ago.

This is by far the worst pet insurance experience I’ve had. I was automatically transferred to Odie after ManyPets shut down, without really having a choice. The level of service and professionalism is nowhere near what ManyPets used to offer. Without any request or authorization from me, Odie changed my address to a completely different one that is not even mine, at a random time. Because of this incorrect address, my premium increased by about 20%, and I was charged more for months for something that is entirely their mistake. I opened a support ticket more than 2 and a half months ago to get this fixed. Since then: - No follow-up - Replies come very irregularly (about once a month) - When someone finally answers, the response is unhelpful and does not address the issue This is basic account management, and they are incapable of fixing it or communicating properly. If this is how they handle something as simple as an address error, I would never trust them with an actual claim, especially for emergency or complex veterinary care. I strongly do not recommend Odie Pet Insurance and regret being transferred to them.

Was with ManyPets which was a great provider, Odie bought them and now absolute opposite end of the spectrum. Paying monthly is basically throwing $40 in the trash every month. I have canceled my Odie policy as of today, Thankfully my cat has no major health issues and I can move on. I put in two legitimate claims, one approved, the other denied. The claims took months and months to even pay out/be denied and I was fed up by then. I decided once the claims resolved I would find a new company to handle my pet's health. I would go with some better rated insurance companies if you are in the market. This is not it.

Like many others, I was dumped on Odie after a stellar experience with ManyPets. I had no choice but to stay, as I have a 15 year old cat with anemia and kidney issues, both of which were completely covered under ManyPets. Submitted $6900 in claims, from 9/24/25 through 10/3/25 (had to take my cat into the ER because he had a UTI and blood clotting...he could have died). I did everything right: submitted the invoice, submitted 18 months worth of notes from his specialist and his regular vet. Crickets. I finally sent an email 1.5 months later asking for a status, and the email sat for at least another 3 weeks. Then I get a response back that I need to submit medical records from 18 months prior to my start date with ManyPets. (Were they ever going to tell me this if I hadn't emailed them? Or were they just going to let it sit forever?)I had a feeling this was coming. I read up that Odie doesn't think ManyPets did their due diligence on reviewing records and denying for pre-existing. So Odie is going back to review all medical records prior to your ManyPets policy start date, finding the littlest thing and saying "AH-HAH! Pre-existing. Denied." This is exactly what happened. Beginning of December, I finally get claim status updates and they are all denied for pre-existing. I spoke to my vet about the line they used from the medical records as "proof" of pre-existing, and my vet was appalled (because it was super gray area). So I decided, forget it. Why pay over $200 a month for nothing. I immediately went to my portal to cancel my plan. Now, this is my fault, but they require you to choose a reason. And the reason I chose was "non-payment." In my head, it was non-payment of claims. But in actuality, it means non-payment of premiums. To my surprise, I received a notice the day after saying my plan was successfully canceled, with a term date of my 1 year in 8/2026 and my full premium will still be charged. Reason being: non-payment. Realizing my error in cancelation reason will affect my credit when Odie reports "non-payment" to the credit bureaus, I immediately sent Odie an email asking for a correction and demanding my plan cancel immediately with no further premium due (as per my state's addendum in my policy paperwork). I also pointed out the cancelation reason of "non-payment" should not be a choice available to end users, as that's clearly a back-end code. I sent that in 12/4 and as of today, still no response. If you are stuck with Odie, I'm sorry. If you are looking for an insurance, stay far away. Most insurance companies are awful, but this one takes the cake.

Was formerly with ManyPets, but was sold to Odie. My dog has preexisting health issues locking us in to staying with Odie. Claims are submitted and not acknowledged for weeks. Payments on claims take forever to process and then aren’t the correct amount. Good luck getting a hold of anyone. But don’t worry! They’ll have no problem withdrawing your payments every month. They get paid and we’re left waiting. Every time I have to send in a claim from our Oncology visits, I know it will be months before I ever see a return. ManyPets was the best and I can not be more angry that we’re locked in with this garbage. Stay far away!!

I never imagined I’d be in this position as a pet owner. My dog is my family, and when she injured her tail and needed surgery to save it, I did what any loving owner would: I rushed her in and paid out of pocket for the care she needed, trusting that my insurance with Odie would reimburse me in a timely manner. Weeks later, I’m still waiting for that initial claim to be repaid. My outreach attempts are met only with messages saying “wait times are longer than usual.” Meanwhile, my dog’s injury became infected, and she needed another surgery—again, I paid because I couldn’t let her suffer. Now, I’m genuinely scared, not just for her physical recovery, but for what happens next. My savings are gone, and I simply can’t afford another vet bill without help from Odie. But time is not on my dog’s side—she needs more follow-up care, and without reimbursement, I don’t know how I’ll be able to provide it. I pay for insurance to be a responsible owner and to make sure my dog never has to go without care. It’s heartbreaking and terrifying to realize I may not be able to give her what she needs, just because my insurance won’t do what it promised. I truly hope no one else finds themselves in this situation. Please, Odie, my dog’s health depends on you keeping your word.

Filed legitimate claims months ago, still waiting for them to be reviewed and paid out. No response to customer service inquiries except form responses saying they have many claims and are backlogged. Really sorry to be stuck with them now, definitely a poor choice for pet insurance.