Odie Pet InsuranceReviews of getodie.com

They obviously buy emails and spam. I've not had a pet in over 10 years, and never an insured pet. My email is not something you mis-type and accidentally put in your list. They started emailing me about "Robert" ... scammers.

I previously had ManyPets, and they were AMAZING. Refunds were processed quickly, communication was clear, and customer service was responsive and reliable. Since Odie Pet Insurance took over, the service has been HORRIBLE. Refunds now take months, and it is extremely difficult to get a response. Calls go unanswered, emails are ignored, and I have been waiting over two weeks just for a reply. This has been incredibly frustrating and disappointing compared to the level of service ManyPets provided. Based on my experience, I do not recommend Odie Pet Insurance.

Dallaz has had pet insurance for his entire life through ManyPets. When ManyPets left the country for the UK, I was explicitly told there would be a “seamless transition” to Odie. After the transition, Odie collected my premiums for four consecutive months without providing any status update or decision on a claim for Dallaz’s regular monthly Cytopoint injections. These injections are not new or experimental—they are a routine allergy treatment that Dallaz has received four months per year, every year, throughout his insured life. After four months of silence, Odie ultimately denied the claim and informed me that they would never cover Dallaz’s allergy treatments. This directly contradicted the assurances I was given about a seamless transition and continuity of coverage. Due to this misleading information and unfair treatment, I discontinued my policy. Throughout this process, Odie failed to provide basic customer support: their phone lines were never answered, and they did not respond to numerous inquiries requesting updates or clarification. I feel I was misled, treated unfairly, and charged premiums without good faith handling of my claim. I am submitting this complaint to formally document my experience and request accountability for the way this transition and claim were handled.

Forced transfer from ManyPets. 2 months and counting for claim submissions, theyre never available to answer the phone. The state emails will be responded to in 4-5 days and its been over 2 weeks so far.

Zero stars if I could. I loved my previous pet insurance, ManyPets. Odie took over and they are the worst. Honestly, and I'm not trying to be hyperbolic or funny, I don't even think they're an actual company. Rather, they buy up accounts from distressed pet insurance companies and never reimburse for anything.

I was very happy with my pet insurance when it was manypets. I got my claims back within a few days after submitting them and they were always helpful. I’ve submitted 3 claims since Odie took over. All 3 took almost 2 months to process. They denied them all, claiming they were pre-existing conditions, even though they weren’t. My dog was seen for an ear infection and bloody stools through an emergency vet clinic. To appeal a claim Odie said you must have the vet write a letter stating they were seen for conditions that were not preexisting. The emergency vet wouldn’t write that note since my dog isn’t a regular client there and they don’t know his history. I’m very frustrated to have gone from a company that was easy to get ahold of and quick turn around, to a company that’s denying everything and making it impossible to get claims reimbursed. I decided to cancel the insurance altogether. I’m not going to support a company that just wants to take your money and not actually help. My advice is NOT to go through Odie. There are many other great options out there for pet insurance but this isn’t one.

This company is terrible, awful, the worst. My dog was formerly with Many Pets, with which I was happy. Why they chose Odie as a replacement, I can't begin to understand. Odie is non-responsive to contacts and ridiculously slow to pay. The only matter they seem to have a handle on is billing! That is always done expediently! I can't wait until my pet's policy has ended. A complete waste of money with a side of agrevation.

We were forced to move from Many Pets to Odie, and it's been the absolute worst experience. First, you submit your claim online. With each claim, they require you to upload your pet's medical history. Each. Single. Time. Then, they send you follow-up emails requesting that you upload the medical history. Again. For every single claim. When you respond to their "agent," you don't get a response from a real human being but just another passive-aggressive reminder that they have not received the information, even though you are forced to submit the medical history with the actual submission of the claim the first time. Reaching out to their "customer service" email takes several days to receive an answer, and then, guess what: it's another canned response that doesn't address your question at all.