With Getmyboat, you can rent a boat with or without a captain, anywhere in the world. Turn your next event, vacation, or weekend into something special and make it a boat day!
Getmyboat (getmyboat.com) has 516 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
getmyboat.com
Website
getmyboat.com
Category
Vehicle Rental
Location
Menlo Park
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 9% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The charter was exactly as it was promoted and the team was fantastic. Thank you!
CA
Cat
Awesome first time experience
The app helped connect me to an awesome boat for small wedding party in AZ, USA. Had a positive experience with ease of payment. Host was gave clear directions and communicated all we needed to know as first time users of the app. Will book through GetMyBoat again.
Thank you!
NE
Neal
Horrible experience
Horrible experience , Stay away
JG
Jaime G.
awesome fun!
We’ve rented through GetMyBoat and Max a couple times and have to say it’s the easiest seamless process. We show up and the boat is gassed and ready to go! We refer everyone who comes to visit
GR
Gregory R.
Booked a boat Armand 59foot yacht for…
Booked a boat Armand 59foot yacht for my fathers burial at sea in the Gulf of Mexico. I booked the boat of course I paid up front. The day before we flew out (less than 2 days before boarding the boat) I get an email saying (boat broken will refund money) I emailed back and said hey can you suggest another boat since Im not from there and have people flying in. No response. I begged for a response for help. No response. These people are the WORST. I tried to leave a google review and could not find a place on google. I called the 800 number on the website and the rude man on the phone said I would have to give him my phone number and name and complaint and he would call me back. He said it was policy. Well of course it is if you dont want people to see how shady you are. STAY AWAY!!!
Response from GetmyboatMay 1, 2024
Gregory,
Unfortunately, your reservation did not go as planned, and we sincerely send our condolences for your loss.
GetMyBoat is the global marketplace leader in connecting customers like you with watercraft owners. Owners have a responsibility to be professional and responsive and to abide by local rules and regulations.
We recognize that things happen, and mechanical issues can be unpredictable and unexpected. We hold boat owners accountable when they fall short of our expectations.
The boat owner canceled your reservation on April 18th, advising that the boat was broken. Our support staff reached out to you on the same day by phone and left you a voicemail; they also sent an email to assist in finding another boat owner on the platform. We received no response from you.
Our support staff called again the following morning and offered to find you another option. You declined the offer and were advised of your frustration with the boat owner. Our team processed your refund in full, as you advised that you booked another boat elsewhere.
Our team reached out to you again today to address your concerns about leaving a review for the boat owner. As the boat owner canceled the reservation, you did not receive a request to leave a review from them. You can send us your review, and we can ensure it is added to the owner’s listing. We believe in transparency and welcome all reviews on customer experiences.
There also seems to be some confusion. You were communicating with the boat owner on the platform, not our staff. The boat owner failed to respond to your messages after notifying you of the cancellation. We will address that with the boat owner directly. Again, our support staff contacted you to offer assistance, but unfortunately, you were verbally abusive, insulted the staff member, and used inappropriate language throughout the interaction.
We cannot speak to the boat owner’s profile outside of our platform; as you mentioned, it was difficult for you to leave a review for them there.
We have no control over Trust Pilot and their process; upon receiving your complaint, we requested your contact information, as Trust Pilot does not otherwise provide that. We cannot restrict your reviews here or on Google.
We make every effort to make things right when they do not go according to plan, even more so if we have dropped the ball. We wish we could have turned the cancellation around and got you out on the water as planned; sadly, our efforts did not yield the desired result.
Regards,
Getmyboat Customer Support
SB
Sveta B.
SCAM - STAY AWAY
This site should be call donotgetmyboat.com. Scammers. Took a trip to Dubai and rented a 2023 luxury boat for 4 hours. Pictures of the boat were sent to and it was specifically said that we wanted the boat in the picture. Were assured 100% that that would be our boat. When we got there, the boat was year 2019 and all worn out. We paid more money just to have the newer boat. When we called and texted the company they said, you wanted a boat and a boat you got. It didnt matter that it was not the boat promised. Other sites offered 2019 boats half the price. so we paid for a brand new boat and got a beat up worn out one. After that, they stopped responding and dont pick up or hang up when we call them. STAY AWAY
JV
Jim V.
Be ready to pay! Owners allowed to scam renters.
When I when to rent a boat, I asked to have the motor raised so I could inspect the prop which the owner did.
Got in the boat and took off. 30 seconds later the engine died. I found a broken gas line. Floated in the lake 2 hrs until a friendly boat towed me back. Now owner says it's my fault and getbyboat is charging me for a rental that never happened plus $500 damages. This company allows scammers to operate so your cheap rental can be very expensive. be aware!
MI
Mina
Boat owner cancelled on us at the last minute!
On 2/28 I booked a boat for 3/9 with a captain. We were driving from San Antonio to Dallas for Spring Break and wanted to have something fun planned for my kids. The boat we reserved had the option to rent with or without captain. Weather was going to be cold so on 3/7 I reached out to the owner and asked if we could change the reservation to 3/10, which he accepted and changed in the app. Less than 24 hours prior to our planned reservation, the owner cancelled due to "captain unavailable for rescheduled date." I immediately reached out to him and asked if we can still go without a captain. Messaged him again 45 minutes later and still no response. I sent an email to Get My Boat and they responded right away and let me know I would get a full refund, which I am happy with. However, this boat owner will be able to continue renting boats without being held accountable for canceling on me at the last minute. If I could find a way to leave him a review, I would. For anyone renting in the Dallas area, the boat owner is Traylon and the boat we reserved is listed as "Custom Blue 2023 Pontoon Boat 12 seater @ Lake Ray Hubbard"
