KeySmartReviews of getkeysmart.com

3.8198 reviews
Manufacturing
860 Bonnie Ln, Elk Grove, Illinois

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KeySmart

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About KeySmart

ONE OF THE MOST ADORED AND WIDELY-DISCUSSED PRODUCTSConstantly annoyed with thigh poke, key jingle, and damaged pants, Mike set out to design a solution to the bulky key ring. After months of prototyping, testing, and redesigning, KeySmart® was born.

KeySmart (getkeysmart.com) has 198 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: getkeysmart.com
Website: getkeysmart.com
Category: Manufacturing
Location: Elk Grove, Illinois
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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KeySmart reviews

Showing 126 reviews with 5 stars · Clear filters

Rob C.
Dec 10, 2025
Order error resolved
I had an issue when I placed the order and the wrong delivery address was populated. With one email the company responded quickly and fixed the situation for me. Very good service.
Response from KeySmartDec 29, 2025
Hi Rob, Thank you for taking the time to share this. We’re happy to hear we were able to catch the issue quickly and get it sorted out for you. Providing prompt and helpful support is always our goal, so your feedback really means a lot to us. We appreciate your support and hope you enjoy your order. Kind regards, The KeySmart Team
Elizabeth G.
Dec 9, 2025
Great Customer Service!
I had a problem with my order -- I was accidentally not given the discount on an item that was BOGO. When I brought it to their attention, they reached out right away and offered me 2 options for a refund (store credit with a bonus amount or refund to my method of payment). I made my choice and received confirmation in less than 24 hours. Very good customer service!
Response from KeySmartDec 29, 2025
Hi there, Thank you so much for sharing this. We’re really glad we could resolve the issue quickly and give you options that worked for you. Making things right and being responsive is something we take seriously, so it means a lot to hear that reflected in your experience. We truly appreciate your support and kind words. Kind regards, The KeySmart Team
Pedro V.
Dec 6, 2025
I could not charge my key smart card
I could not charge my key smart card. I contacted support thinking it was defective. They contacted me with instructions and possibilities. At the end the card was not defective. What was defective was my wireless charger. Had to buy a new charger. Everything works good now.
Response from KeySmartDec 8, 2025
Hi Pedro, Thanks for sharing your experience with us. Troubleshooting can feel like detective work sometimes, so we're glad the team was able to help narrow things down and get everything working again. Happy to hear your card is now charging perfectly! Kind regards, The KeySmart Team
Kristin G.
Dec 5, 2025
Helpful service
We love the products and the customer service is just as great! My inquiry was responded to promptly with an email that was helpful and pleasant. Thank you!
Response from KeySmartDec 8, 2025
Hi Kristin, We’re really happy to hear you're enjoying both the products and the service. It’s awesome that our team’s reply made things easy for you — that’s exactly the experience we aim for. Thanks for taking the time to share this! Kind regards, The KeySmart Team
Paul
Dec 4, 2025
Customer service responded in a timely…
Customer service responded in a timely matter and gave me good information. I have a wallet key card that works wonders. Highly recommend the product and service.
Response from KeySmartDec 8, 2025
Hi Paul, Thanks for the kind words! Glad to hear our team was able to help quickly and that your Smartcard is serving you well. Always great to hear when both the product and the support hit the mark. Kind regards, The KeySmart Team
Bryan
Dec 4, 2025
B2C Exemplary Customer Service
Thank you so much KeySmart for your prompt response to my inquiry and thorough response to my question and concern. Your handling of this inquiry was an excellent example of B2C exemplary customer service. I can't wait to receive my order and try out ur innovative products
Response from KeySmartDec 8, 2025
Hi Bryan, Really appreciate you taking a moment to share this. Delivering clear, fast, genuinely helpful support is exactly what we aim for, so it’s great to hear the experience matched what you needed. We hope your order gets to you soon and that the products live up to the excitement. Kind regards, The KeySmart Team
Felice L.
Dec 3, 2025
The instructions for how to connect the…
The instructions for how to connect the smart card are a little off. You have to tap the button five times then press and hold. You can feel it click when you press it. I was not able to connect the smart cards to my app just by reading the instructions I reached out to their support team for help. I received an immediate response with these more detailed instructions and they worked. I’m delighted to have these.
Response from KeySmartDec 8, 2025
Hi Felice, Thanks for sharing your experience. We’re glad our team could step in quickly and get you the right steps. We'll take your feedback into account to make future experiences even better! Thank you for being our customer! Kind regards, The KeySmart Team
R. J Del R.
Dec 3, 2025
Inquiry resolved and customer service satisfaction
Being able to assist for my inquiry and resolved it accordingly to want I want. Looking forward to have the items and hopefully it is good as what the ads are :)
Response from KeySmartDec 8, 2025
Hi R. J., Glad to hear your inquiry was handled the way you needed. Thanks for taking a moment to leave a review. Kind regards, The KeySmart Team

KeySmartReviews of getkeysmart.com

About KeySmart

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About KeySmart

About these reviews

More in Manufacturing, Illinois

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KeySmart reviews

Order error resolved

Great Customer Service!

I could not charge my key smart card

Helpful service

Customer service responded in a timely…

B2C Exemplary Customer Service

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Inquiry resolved and customer service satisfaction