KeySmartReviews of getkeysmart.com

Can’t believe what has happened to this company. I purchased their product 7 years ago without any problems. I just ordered their Keysmart and smartcard and cant get resolution on their shipping or Refunds. My order has been sitting at DHL e-commerce since December the 3rd. All I want is money back but no one will respond from Keysmart. I have written them at least 10 times. Also, DHL ecommerce sucks!!! I have 1 start because I couldn’t give zero stars.

TERRIBLE CUSTOMER SERVICE!! I placed an order back in Nov and was charged, but no tracking number or item was sent. I have messaged their website about 4-5 times and have gotten no response. Be careful with this site! They take your money and never send you a product or respond to get a refund!

November 2025 update: please note that the company is going back to all their one-star reviews and trying to get them removed by asking for more information months after people left their reviews, and Trustpilot has also flagged this company for collecting reviews through unapproved methods. They rightfully had a very low star rating after failing to fulfill a large number of orders in 2024-2025 and are now trying to drown out genuine negative experiences with fake five star reviews (look how many of their five star reviews are from accounts with only one review!) and trying to get one-star reviews removed. Inauthentic, shady behavior. I ordered on 12/18 and as of 12/25 my order has not even shipped. I have requested to cancel but will probably have to do a chargeback to get my money back. Another company featured by The Grommet that doesn’t fulfill orders. Will never use The Grommet’s gift guides again after 3 of 5 orders this year either never showed up or were damaged.

Siamo stati truffati, ordine del 15.11.2024 per oltre 140 euro pagato con carta di credito. Prima mail, a breve spediremo ordine, seconda mail dopo sollecito, problemi di scorte e consegne, terza mail, ci scusiamo ancora, le inviamo il tracciamento della spedizione a breve. Da quel punto il silenzio, nessuna risposta, solo continue email con offerte e sconti. Con questa scusa fanno passare il tempo per poter contestare la transazione con la banca. Sito truffa, le autorità sono già a conoscenza, la società grava in una brutta situazione economica, truffa e frode. Avviata denuncia e segnalazione alle autorità competenti.

The website says it ships within 12 hours and the delivery time, is 4 to 8 days after shipping. In reality, they sat on my order for 3 days and it ships from China. 10 to 15 business days delivery. Blowing way past the holiday it was ordered for.

BEWARE They take your money and then don't send the item. I had to use PayPal to get my money back.

He hecho un pedido el 12 de noviembre de 2024 y aún no he recibido nada, lo que me hace sospechar que es un timo en toda regla. En fin, espero que nadie más sea timado.

I'm writing this review as people need to know how BAD the SERVICE is at KeySmart. Actually, i couldn't rate the service as bad, it is just simply, non-existent! After having placed an order mid November I have yet to receive a shipping confirmation which was supposed to take "International Shipping (est. 5-12 Business Days)". We are now coming up to mid december and I have not even received a shipping confirmation. Multiple email and website form attempts at getting in touch with KeySmart have been left UNANSWERED. In the meantime I do receive no less than 3 unsollicited advertisement/spam emails PER DAY from KeySmart!! Be Smart, Don't buy from Keysmart!