KeySmartReviews of getkeysmart.com

Its is a scam!!!. They send defective items and then do not answer

Waiting on order for over three months, they have shipped 3 accessories that fit into the keysmart but not the keysmart itself or the wallet that was bundled with it. When they finally responded to an email it would not let me reply and had to post original email and reply back into their complaints, been waiting a week and have not heard back, again. Don't waste your time or money with this company.

Avoid at all cost! Ordered and it never arrived. Reached out via email and never got a response regarding my concern. Thankfully I managed to get a refund through my bank. Keysmart had the AUDACITY to dispute my claim. I have proof that it never got shipped. Would give 0 stars if I could.

Same story as others. Ordered products Dec 8th and no shipping, no product, no response to emails and so far no refund. Avoid at all costs……

This is a terrible company and scammers!!! Do not buy from them. I ordered this for my husband for Christmas & it never came . I reached out to them & they are completely ignoring me. SCAMMERS!!!

I made a purchase with them on October 19th, counting on plenty of time before Christmas to be able to offer. On November 12th I still didn't have any information about the status of the order and I decided to send an email to question the status of my order. On November 14th, they responded to me saying that it had already been sent and the tracking number. On December 18th I still didn't have any information about the order and I decided to send a new email and they only responded to me on December 24th. In this email they proposed a replacement and asked me for the elements to be sent again. Since that date, several emails have been sent without any response or information. Unfortunately, to our great regret, we are talking about a company that began by presenting very interesting articles but due to these practices, it loses all credibility and as such presents a very significant risk when it comes to making purchases with them. In my opinion, it is a company to avoid. You are left without the item and the money

Appalling! This used to be a US-based concern, but it seems to have migrated to China. Almost 2 months waiting for an order which - they said - couldn’t be delivered because the front door to the apartment block couldn’t be opened. I was asked to contact any one of 4 or 5 phone numbers in China, none of which functioned. Have mailed several times. Have tried to contact them through their website. Nothing works! But strangely, in the days following a mail etc, I get calls from a Belgian number, but as I don’t answer unrecognised numbers, I ignore it. I’ve told them this, but I think I am communicating with a machine, not a human. Maybe the Belgian caller is just a regular phisher. No goods, no contact, and every bit as important, no refund from key smart! While their goods may be adequate, their current level of customer service is outstandingly BAD. Don’t waste your money - go elsewhere, anywhere else, but avoid these people. AND….it seems to have taken them from the beginning of January 2025 to the end of June to comment on my rating (conveniently waiting for an intervening "holiday" period, perhaps) which speaks volumes about their customer service!

Dreadful. None existent customer service. Order still outstanding from early December, 3 emails to the company and no response. Bombarded with emails from this company for new offers though… wish I purchased a different product.