KeySmartONE OF THE MOST ADORED AND WIDELY-DISCUSSED PRODUCTSConstantly annoyed with thigh poke, key jingle, and damaged pants, Mike set out to design a solution to the bulky key ring. After months of prototyping, testing, and redesigning, KeySmart® was born.
KeySmart (getkeysmart.com) has 198 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Manufacturing · Lake Zurich, Illinois
Excellent
Manufacturing · Elgin, Illinois
Excellent
Manufacturing · Chicago, Illinois
Excellent
Manufacturing · Glendale Heights, Illinois
Excellent
Showing 126 reviews with 5 stars · Clear filters
Gerry K.
Had an issue with a pocket clip that required warranty replacement. Response time to email was fast... like a day or so. No quibble warranty process. All very satisfactory. Thanks!!
Response from KeySmartJun 30, 2025
Hello Gerry, Thank you for your feedback. We're glad to hear that you've had a great experience with our customer service. We appreciate your business! Alejandra KeySmart Team
Graham
Ordered a pack of three. One was not working. I wrote to let them know and they replaced no questions asked. The product works very well. Happy with the service.
Response from KeySmartJun 30, 2025
Hello Graham, Thank you for your feedback. We're glad to hear that you've had a great experience with our customer service. We appreciate your business! Alejandra KeySmart Team
Christopher O.
Had a faulty Keycard. Excellent customer service. Within a couple of days fault verified and new card on its way. 🤠
Response from KeySmartJun 30, 2025
Hello Christopher, Thank you for the feedback. We're glad to hear that you've had a great experience with our customer service team. We appreciate your business! Alejandra KeySmart Team
Daniel B.
First of all KeySmart's products are super great and their customer service is excellent. I just received my replacement recently and the overall progress was really, I mean it, really painless, the people at KeySmart are professionals at all their fields. Definitely will stick around, especially after this experience.
Response from KeySmartJun 30, 2025
Hello Daniel, Thank you for sharing your experience. We're glad to hear that you've had a great experience with our customer service and that we were able to resolve your issue. Thank you for choosing and for your continued support! Alejandra KeySmart Team
tommy
Not one to leave reviews often, but I left one (maybe out of boredom) when I bought a nano pen. I received an email asking me to leave a review, but the package was stolen from my mailbox. Now, this is a recurring problem and I clearly stated it was through no fault of keysmart that I didn't receive the package, but I had a nano pen before and I did enjoy it. A few days later I received an email from them stating they were sorry to hear it was stolen, and they were going to send me a replacement anyway! Awesome customer service. Really happy with the team at keysmart. They knew it wasn't their fault and still decided to help me out.
Response from KeySmartJun 30, 2025
Hello Tommy, Thank you for taking the time to share your detailed feedback. We're glad to hear that you've had a great experience with our customer service and that we were able to resolve your issue. Thank you for choosing and for your continued support! Alejandra KeySmart Team
Peter H.
Praktisches Tool, leider extrem langer, komplizierter Lieferprozess, toller begleitender Service!
Response from KeySmartSep 12, 2025
Hallo Peter, Vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie unser Produkt als praktisches Werkzeug empfinden. Wir entschuldigen uns aufrichtig für den komplizierten und langwierigen Lieferprozess, den Sie erlebt haben. Wir wissen, wie frustrierend Verzögerungen sein können, und haben seitdem erhebliche Verbesserungen an unserer Logistik vorgenommen, um allen unseren Kunden ein viel reibungsloseres und schnelleres Versanderlebnis zu gewährleisten. Wir freuen uns jedoch sehr, dass Sie unseren Kundenservice während des gesamten Prozesses als großartig empfunden haben. Wir danken Ihnen für Ihre Geduld und Ihr Feedback, das uns hilft, uns1 ständig zu verbessern. Mit freundlichen Grüßen, The KeySmart Team
Cor B.
I received my cards and they work great. They were a bit late arriving and customer service was quick to respond when I contacted them. After a few months they are still working well. Although sometimes it loses signal and says my o next has been left behind but other than that it has been fantastic.
Response from KeySmartSep 12, 2025
Hello Cor, Thank you for your review. We're sorry for the delay in our response. We're happy to hear that you're pleased with the product and that our customer service team was able to assist you quickly when you reached out. We're sorry to hear about the occasional signal loss you experienced. We have since implemented an update that improves the connection stability and reduces the instances of false "left behind" alerts. If you continue to experience this issue, please don't hesitate to reach out to our support team at [email protected] so we can help you with a solution. Your feedback is incredibly valuable to us as we work to continually improve our products. Kind regards, The KeySmart Team
Steve
They make an amazing product in the Keysmart Pro and stand behind for any issues.
Response from KeySmartJun 30, 2025
Hello Steve, Thank you for the feedback. We're glad to hear that you love our products. Thank you for choosing us! Alejandra Statik Team