GethikReviews of gethik.com

Response from GethikApr 24, 2025

Dear friend, We are sorry to hear about your negative experience. Please understand that we use the hot stamping printing technique, which is widely adopted in the industry for its high-quality and durable finish. As for the material, our 2D Puffer Jacket is crafted with a quilted lining, black cuff lining, and two spacious side pockets for added practicality. It is lightweight and super soft to the touch—a product that has been highly rated by many of our customers. Additionally, we have carefully studied and developed our US standard size chart to help our customers choose the best-fitting size. If you prefer a looser fit, we recommend simply going one size up from the chart. However, we completely understand that our product may not have met your expectations, and we sincerely apologize for that. We always strive to provide the best quality products and customer experience, and it’s disappointing to hear that we fell short in your case. We truly value your feedback, as it helps us improve our products and services for all our customers. Please know that your experience is important to us, and we are taking your comments seriously. Once again, we apologize for any inconvenience caused and hope to have the opportunity to make it up to you in the future. Warm regards,

Response from GethikMar 21, 2025

Hi Friend, Thank you for taking the time to leave a review. We noticed that you rated us with 1 star, and we sincerely apologize for any inconvenience caused. We want to clarify that since this is a custom product, it requires 4-6 days for careful and detailed production, followed by 15-20 days for the fastest possible shipping to your location. As we checked, your order has already arrived in your country, and the shipping process has been going smoothly. You can track your order here: https://t.17track.net/en#nums=UK058181111YP Please kindly wait a few more days for the delivery. We truly appreciate your patience and understanding. Once again, we are very sorry for any frustration this may have caused, and we hope to serve you better in the future.