GethikReviews of gethik.com

Response from GethikMay 27, 2025

Dear friend, We are sorry to hear about your negative experience. We would like to explain that we did send you the order details and tracking link so that you could monitor your order. Kindly check your inbox again for the information. For this product, we typically need 5–7 days for preparation and 15–20 days for express delivery. Please kindly expect possible delays due to bad weather, national holidays, or other unexpected situations. As we checked, your order has already arrived in your country. You can track the order using the following tracking link: https://t.17track.net/en#nums=SDH0071095763 We are also urging the logistics team to expedite the delivery process as much as possible. Please allow a few more days for the order to reach you. Once again, we apologize for any inconvenience caused and hope to have the opportunity to make it up to you in the future.

Response from GethikMay 23, 2025

Dear friend, We are truly sorry to hear about your negative experience. We would like to clarify that we contacted you previously and sent a message on May 17, 2025, including the tracking information and the estimated delivery date. Kindly check your inbox or spam folder again to review that message. Regarding the product you purchased — the zip hoodie — it is designed to be lightweight, breathable, and moisture-wicking, making it suitable for summer, fall, and early winter wear. This style has been highly favored by many of our customers for its comfort and practicality. However, we completely understand that the product may not have met your expectations, and we sincerely apologize for any disappointment. We are always striving to offer high-quality products and services, and we truly regret that we fell short in your case. We greatly value your feedback, as it helps us to improve and better serve our customers in the future. Your experience is important to us, and we want to ensure it helps us grow. Once again, please accept our heartfelt apologies for any inconvenience caused. We hope to have the opportunity to make it up to you and better serve you in the future.

Response from GethikApr 15, 2025

Thank you so much for taking the time to leave a review. We noticed that you rated us with 1 star, and we sincerely apologize for any disappointment or frustration you may have experienced. Your feedback is incredibly important to us as we continuously strive to improve our service. We’ve checked your order MAN-6394, which was placed on April 14, and we did send a confirmation message to let you know that your order was successfully placed. We're very sorry for not responding to your follow-up message in a timely manner — we’ve been experiencing a high volume of inquiries, which caused a delay in our response. We have now replied to your message, and kindly ask you to check it when you have a moment. We deeply regret making you feel unheard and are working hard to improve our response time moving forward. Once again, please accept our sincere apologies for the inconvenience, and we truly hope to have the chance to make it up to you in the future.

Response from GethikApr 24, 2025

Dear friend, We are sorry to hear about your negative experience. Please understand that we use the hot stamping printing technique, which is widely adopted in the industry for its high-quality and durable finish. As for the material, our 2D Puffer Jacket is crafted with a quilted lining, black cuff lining, and two spacious side pockets for added practicality. It is lightweight and super soft to the touch—a product that has been highly rated by many of our customers. Additionally, we have carefully studied and developed our US standard size chart to help our customers choose the best-fitting size. If you prefer a looser fit, we recommend simply going one size up from the chart. However, we completely understand that our product may not have met your expectations, and we sincerely apologize for that. We always strive to provide the best quality products and customer experience, and it’s disappointing to hear that we fell short in your case. We truly value your feedback, as it helps us improve our products and services for all our customers. Please know that your experience is important to us, and we are taking your comments seriously. Once again, we apologize for any inconvenience caused and hope to have the opportunity to make it up to you in the future. Warm regards,

Response from GethikMar 21, 2025

Hi Friend, Thank you for taking the time to leave a review. We noticed that you rated us with 1 star, and we sincerely apologize for any inconvenience caused. We want to clarify that since this is a custom product, it requires 4-6 days for careful and detailed production, followed by 15-20 days for the fastest possible shipping to your location. As we checked, your order has already arrived in your country, and the shipping process has been going smoothly. You can track your order here: https://t.17track.net/en#nums=UK058181111YP Please kindly wait a few more days for the delivery. We truly appreciate your patience and understanding. Once again, we are very sorry for any frustration this may have caused, and we hope to serve you better in the future.

Response from GethikFeb 17, 2025

Dear friend, We apologize for any inconvenience this may have caused you. We have checked your order MAN-5476, placed on February 3, 2025. For custom products, we require 5-7 days for production and 15-20 days for shipping. We are sorry that your order did not arrive by February 18. However, we had sent an email after your purchase regarding the estimated production and delivery time. We are now pushing the shipping carrier to deliver your order as soon as possible. We appreciate your understanding and kindly ask for a little more patience as your order should arrive in just a few more days. Best regards,

Response from GethikFeb 13, 2025

Dear friend, We sincerely apologize for any inconvenience caused. After reviewing your order details, we confirm that you placed order MAN-5510 on February 5, 2025. Since this is a custom order, we require 5-7 days for meticulous production and finishing. Your order began shipping on February 11, 2025, and we provided you with a tracking link at that time to track your order. Please note that shipping typically takes 10-15 days for delivery. We have also sent previous emails with detailed updates regarding your order. We appreciate your patience and understanding. If you have any further questions, feel free to reach out—we’re happy to assist!