GethikReviews of gethik.com

Response from GethikApr 29, 2025

Thank you for taking the time to leave a review. We noticed that you rated us with 2 stars, and we sincerely apologize for any disappointment you may have experienced. Your feedback is incredibly important to us as we strive to improve our services. Could you please share more details about your experience? We would like to understand what went wrong and how we can make it right. Our team is here to support you, and we want to ensure that your concerns are addressed promptly. We appreciate your input and hope to hear from you soon so we can work towards a resolution.

Response from GethikApr 15, 2025

Thank you so much for taking the time to leave a review. We noticed that you rated us with 1 star, and we sincerely apologize for any disappointment or frustration you may have experienced. Your feedback is incredibly important to us as we continuously strive to improve our service. We’ve checked your order MAN-6394, which was placed on April 14, and we did send a confirmation message to let you know that your order was successfully placed. We're very sorry for not responding to your follow-up message in a timely manner — we’ve been experiencing a high volume of inquiries, which caused a delay in our response. We have now replied to your message, and kindly ask you to check it when you have a moment. We deeply regret making you feel unheard and are working hard to improve our response time moving forward. Once again, please accept our sincere apologies for the inconvenience, and we truly hope to have the chance to make it up to you in the future.