FurLife™Reviews of getfurlife.com

Great customer service

Thank you so much to Mat, Jeanne and Julia for dealing with my problem straight away in such a professional and kind way, they resolved my situation very smoothly and better than i expected. Thank you

I bought this product as I loved that it is an all natural protection for my Doberman. It smells amazing as well. I will say the product didnt remain in the carrier and fell out within a 30min window..I reached out to customer service via email and recieved a response and a solution in less than 24 hours. This is the type of company that will have my business.

Thankyou for re shipping the collar even though I gave the wrong address I put it on him immediately and he had adjusted well to it really appreciate it guy

So far it has worked. My issue is that the rubber holder broke. I had to tape it together so it would stay on the collar. It is only been used for 2 months. I don't know if I would order this product again or recommend it to anyone.

JeAnne and Roy were so helpful. I reached out because I had an issue with the capsule on one of my dog’s collar. They promptly responded and resolved my issue by replacing the capsule. Thanks again for your excellent customer support

I ordered 5 pendants for my 3 cats and 2 dogs. They’re wonderful! I had an issue with on of my cats pendants, where there was a leak and the products was coming out. I took pictures of the problem and Julia was kind enough to send a replacement. Super responsive and efficient. Thank you Julia @ Furlife!

"FurLife" is by far, BY FAR the most dishonest company that I have ever had the extreme displeasure of doing business with. Their guarantee is absolutely worthless and I have all the emails, with all their blatant lies to back up what I say! I bought a bottle of their "Flea & Tick Defense Chews" and used it as directed. It did nothing! Was absolutely worthless. So, I requested a refund as per their "money back, no questions asked guarantee" and then I waited. But nothing happened, no word back from them and no refund. I checked my account on their site and it claimed that I was refunded! It also recorded a SECOND order AFTER I had cancelled my subscription, using my private info. and credit card, which I knew nothing about nor received!!! So, I sent them a direct email asking why I wasn't actually sent the refund their site said I got. That started a loooong process of many, MANY emails, back and forth, with me requesting the refund I was entitled to,(as per their guarantee) and them sending emails offering different percentages of the refund (completely contrary to their guarantee)!! I received emails from at least three different representatives of "FurLife" (Julia, Glisson, & JeAnne), each one offering a different percentage of my refund! It took a long time and SEVERAL emails before I was finally refunded. But they never did explain the second order without my permission or the lies printed on their site. Without any doubt, a person would be crazy to get involved with such a crooked and dishonest company!!!!!!! ...................................................Update: I just read FurLife's response to my review and if I wasn't so upset with them, I would have laughed! They are still up with their normal lies. The first sentence, of the second paragraph states: "We would like to clarify that our intention is never to mislead or inconvenience our customers." But the very next sentence speaks of: "Our 90-day money-back guarantee". I have no idea when they came up with the "90 day money-back guarantee"! That is something brand new that has never been mentioned anywhere before! In fact, it is so new that they have failed to change their own site, which states: " If you don’t see the results you expected within 30 days of using the product, we’ll give you your money back—no questions asked." And the "no questions asked" part is comical too. They absolutely raked me over the coals, through SEVERAL emails (which I have saved as proof) when I asked for my refund! I have said it before and I will repeat- this is nothing but a scam company, filled with nothing but liars(which I have mucho-bunches of proof and examples of)! After learning all of this, a person would be nuts to have any dealings with them! This crooked company should be shut down!!!!!!!!!!