FurLife™Reviews of getfurlife.com

Response from FurLife™Jun 23, 2026

Thank you for sharing your feedback. We're sorry to hear that you've had such a frustrating experience. We understand how disappointing it is when a product doesn't perform as expected, especially when you're relying on it to help protect your dog. Hearing that the collar appeared to dry out within a month and that your dog is now dealing with fleas is certainly concerning. We're also sorry to hear that you've had trouble reaching our support team. We never want customers to feel ignored, and we understand how that can add to an already frustrating situation. We'd appreciate the opportunity to look into this further. Please contact us at [email protected] with your order details, and our team will review your case and work with you to find a solution. Thank you again for bringing this to our attention. We take feedback like yours seriously and are always looking for ways to improve both our products and customer support.

Response from FurLife™Jun 23, 2026

Thank you for sharing your experience. We're sorry to hear that the collars did not work as expected for your dogs. We understand how disappointing and frustrating it is to deal with fleas, especially when your dogs had been flea-free for so long. We also understand why you were upset by the suggestion that fleas may have already been present. Our intention is never to dismiss a customer's experience, but rather to understand all possible factors involved. We recognize that having to purchase an additional flea treatment after investing in our collars is frustrating. When our team suggested other products, it was meant as an attempt to provide additional support, not to minimize your concerns or pressure you into making another purchase. Customer feedback is extremely important to us, and we're sorry that your experience left you feeling let down. We'd appreciate the opportunity to review your case again and learn more about what happened. Please contact us at [email protected], and our team will be happy to assist you further. Thank you for taking the time to share your feedback. It helps us continue improving our products and customer service.