FurLife™Reviews of getfurlife.com

Response from FurLife™Jul 13, 2026

Thank you for taking the time to share your experience. We're sorry to hear that our pendant did not meet your expectations and understand how concerning it is to find ticks on your dog. Our pendants are made with 100% natural ingredients and are designed to help repel fleas and ticks for up to 12 months under normal conditions. However, no tick prevention product can guarantee that a pet will never pick up a tick, particularly in areas where tick activity is high. Individual environments and exposure levels can also affect results. We're also sorry to hear that you found the scent unpleasant. Because our pendants use natural essential oils, the aroma can be stronger for some people and pets. If the scent is too intense, allowing the pendant to air out for a few days before use may help reduce its strength. We'd like the opportunity to review your experience and see how we can help. Please contact our support team at [email protected], and we'll be happy to look into your case and work toward a suitable solution. Thank you again for your feedback. It helps us continue improving our products and customer experience.

Response from FurLife™Jul 13, 2026

Thank you for sharing your experience. We're sorry to hear that you were disappointed with the performance of our pendant and understand how frustrating it is to discover fleas on your dog and in your home. Our pendants are designed to provide protection for up to 12 months under normal conditions. However, their longevity and effectiveness can be affected by factors such as environmental conditions, water exposure, and the level of flea and tick activity in the area. In cases of heavy infestations, we recommend combining the pendant with environmental treatment and other preventive measures, as addressing fleas in the home is an important part of breaking their life cycle. We'd like the opportunity to review your experience and see how we can help. Please contact our support team at [email protected], and we'll be happy to look into your case and work toward a suitable solution. Thank you again for your feedback. We appreciate the opportunity to improve both our products and our customer experience.

Response from FurLife™Jul 13, 2026

Thank you for taking the time to share your experience. We're sorry to hear that our pendants did not meet your expectations and understand how frustrating it is to find a tick on your dog after using the product. Our pendants are designed to provide long-lasting protection for up to 12 months under normal conditions. However, no tick prevention product can guarantee that a pet will never encounter or have a tick attach, especially in areas where ticks are present. This is why, in higher-risk environments, we may recommend using additional preventive measures as part of a broader tick protection routine. We also understand your concerns about the difference between the 12-month effectiveness claim and our money-back guarantee. We appreciate this feedback, as we know it can be confusing, and we will share your comments with our team as we continually review how we communicate our policies. We'd like the opportunity to look into your case further and see if there's anything we can do to help. Please contact our support team at [email protected], and we'll be happy to review your situation and work toward a suitable solution. Thank you again for your feedback. It helps us improve both our products and the experience we provide to our customers.