FurLife™Reviews of getfurlife.com

Response from FurLife™Feb 16, 2024

Hi, Thank you for reaching out to us and sharing your feedback. We appreciate your honesty and would like to address your concerns. To investigate this matter further and provide you with personalized assistance, we kindly request that you reach out to our dedicated support team by emailing us at [email protected]. Our support team will work diligently to assist you in finding a satisfactory resolution. Kind regards Marc FurLife Team

Response from FurLife™Feb 14, 2024

Hi, Thank you for reaching out to us and sharing your feedback. We appreciate your honesty and would like to address your concerns. We are very sorry about the long shipping time you had with your order. Rest assured the Money Back Guarantee starts at the date your package arrived at your shipping address. Since we use only natural ingredients we like to clarify that our collar is designed to repel pests rather than kill them on contact. This means that it's possible for fleas to be present on your pet, but our collar will prevent them from biting and infesting your pet. While our anti flea and tick collar is highly effective, like any treatment, it is not 100% guaranteed. To investigate this matter further and provide you with personalized assistance, we kindly request that you reach out to our dedicated support team by emailing us at [email protected]. Our support team will work diligently to assist you in finding a satisfactory resolution. Kind regards Marc FurLife Team

Response from FurLife™Apr 13, 2024

Hello Troy, Thank you for reaching out to us. We understand how important it is to protect your pet from pests, and we're here to help. The full effect of the collar begins within a few days up to three weeks. The exact time may vary depending on your pet's fur length. To maximize the effectiveness of the collar, please ensure it is worn continuously and fits snugly against your pet's fur. We would like to clarify that our collar is designed to repel pests rather than kill them on contact. This means that it's possible for ticks to be present on your pet, but our collar will prevent them from biting and infesting your pet. It's essential to regularly check your pet for ticks and remove them promptly to ensure their safety. We also want to emphasize that while our anti flea and tick collar is highly effective, like any treatment, it is not 100% guaranteed. Please don't hesitate to reach out to us if you have any further questions or concerns. Kind regards, Marc

Response from FurLife™Jan 16, 2024

Hi Lee, I'm sorry to hear about the loss of your pet. It's truly heartbreaking to lose a beloved animal companion. Regarding your experience with our customer service, I understand how the policy on refunds can be frustrating in such sensitive circumstances. I would like to assure you that we value our customers' feedback and take it seriously. Although the refund period has may passed, I would like to offer you a gesture of goodwill in recognition of your situation. Please contact our customer support team at [email protected] with your order number, and we will work to find a satisfactory resolution for you. Your experience is important to us, and we strive to improve our services to better meet the needs of all our customers. Kind regards Amanda FurLife Team