FurLife™Reviews of getfurlife.com

Response from FurLife™Mar 17, 2024

Hello Terie, We sincerely apologize for any inconvenience or discomfort caused by the communications you've received following your order. Our intention is to offer valuable information and opportunities that might enhance your experience with our products, but it seems we may have missed the mark in your case. To clarify, our company operates on a direct-to-consumer model and is not involved in multi-level marketing (MLM). We believe in the quality and effectiveness of our products and offer affiliate opportunities as a way for our satisfied customers to share their positive experiences with others. However, we understand that not every customer may be interested in these offers. Regarding your concerns about the additional product recommendations, such as those for flea prevention, our goal is to provide comprehensive care solutions. We appreciate that receiving these communications so soon after your initial purchase can be overwhelming, and we will take your feedback into account to improve how we communicate with our customers in the future. If you wish to get a refund on your order, we are here to assist you. Please reach out to our customer service team directly. Your satisfaction is important to us, and we are committed to making this right for you. Thank you for bringing this to our attention, and again, we apologize for any inconvenience we may have caused. We value your feedback and are here to support you with any further concerns or questions you might have. Warm regards, Marc

Response from FurLife™Mar 17, 2024

Hi Glad, Thank you for reaching out to us and sharing your feedback. We appreciate your honesty and would like to address your concerns. Since we use only natural ingredients we like to clarify that our collar is designed to repel pests rather than kill them on contact. This means that it's possible for fleas to be present on your pet, but our collar will prevent them from biting and infesting your pet. While our anti flea and tick collar is highly effective, like any treatment, it is not 100% guaranteed. To investigate this matter further and provide you with personalized assistance, we kindly request that you reach out to our dedicated support team by emailing us at [email protected]. Our support team will work diligently to assist you in finding a satisfactory resolution. Kind regards Marc FurLife Team