Jamie B.
I ordered 2 flea and tick collars in…
I ordered 2 flea and tick collars in February for my dogs. They didn't ship out for almost a week after my order. I got the tracking information and tracked my package. It said delivered on March 15th to my home. I did not receive the package. I even asked my neighbors if any of them had received it in error. Nothing. Every time I reach out to support, they just send me the tracking information and say it was delivered. They tell me to check my mailbox and porch and ask neighbors. I wouldn't have emailed support if I hadn't done that already. I don't even know the quality of the collars because I don't have them to even try. I will not be ordering from there again. Jamie
Response from FurLife™Apr 7, 2024
Hello Jamie, We're sorry to hear that you haven't received your package despite the delivery confirmation. We understand how concerning and frustrating this can be. I'm happy to see you could figure out the problem with our customer support team and a free re-delivery is currently on the way to you. Warm regards, Marc


