Cam & Shannon V.
Do not recommend 👎🏽👎🏽
We were excited to try this product because our dog can’t use flea & tick medications [hx of seizures]. Within a day of putting the pod on his collar he became lethargic & was not himself. We took it off and removed it from out home & he is back to his normal self. We have since discovered that citronella is toxic to dogs 🤦🏻♀️ seems odd to use it in a product marketed for dogs 🤔 we do not recommend this product, and would love to know how to get our money back. Reply to the reply: It is interesting to me that you say we should not use this given our dogs hx of seizures. [which is not mentioned in your advertisements for your product]. His seizures are a result of the flea & tick medications that you market this as a replacement for 🤔 you even have a dog having a seizure IN YOUR ADVERTISEMENTS?!? Yet you are saying dogs with a hx of seizures should not use the product that you are using a seizing dog to advertise 🤔 Please. Make it make sense!!! His seizure hx does not make him more or less susceptible to the toxic effects of citronella the two are not related! EDIT TO ADD: received an email “We would like to offer you a full refund. This gesture is contingent upon the removal of your review on Trustpilot” Never trust a company that tries to bribe consumers to remove dad reviews!!! It’s not a good look!! BEWARE!!!!! *also I received a full refund a month ago so not sure how they thought they had leverage to make this request 🤷🏻♀️
Response from FurLife™May 4, 2024
Hello, Thank you for sharing your concerns, and we're very sorry to hear about your dog's reaction to our product. We understand the importance of your pet’s health and safety, and we take your feedback seriously. Firstly, we want to clarify that our products, including the pod you mentioned, are generally designed to be safe for use around pets. However, we recognize that citronella, though commonly used in pet products for its natural repelling properties, can be unsuitable for some animals. Given your dog's history of seizures, we advise against using any of our collars or pendants that contain essential oils or herbal ingredients, as these can sometimes trigger adverse reactions in pets with such medical conditions. Regarding the refund, we are committed to customer satisfaction and would like to resolve this issue promptly for you. Please contact our customer service team directly at [email protected]. We will guide you through the process of obtaining a refund. We are also taking your feedback into account as part of our ongoing efforts to improve our product formulations and warnings, especially concerning pets with specific health conditions. Thank you once again for bringing this to our attention. If you have any more questions or need further assistance, please do not hesitate to reach out. Kind regards Marc