FurLife™Reviews of getfurlife.com

Response from FurLife™May 4, 2024

Hello LaRosa, Thank you for bringing this to our attention, and we're truly sorry to hear about your Cavapoo's distressing experience. We understand how concerning it must be to see your pet in discomfort, and we take these matters very seriously. Firstly, I want to clarify that our collars do not contain citronella. We are committed to using safe, carefully selected ingredients that comply with strict quality standards to ensure the well-being of pets. It's important to us that our customers understand exactly what they're using on their beloved pets, so we appreciate the opportunity to clear up any confusion about our product ingredients. Given your dog’s reaction, it's possible that she might be sensitive to another component in the collar. We recommend discontinuing its use immediately and consulting with your veterinarian to determine the specific cause of her symptoms. Additionally, we would like to investigate this issue further and ensure that all safety measures are in place to prevent such incidents. Could you please contact us directly at your earliest convenience at [email protected]? We’d like to discuss this matter personally and see how we can assist further, including discussing potential compensation or other support you might need during this time. Your pet’s health and your trust in us are our top priorities. We hope to resolve this swiftly and to your satisfaction. Thank you again for your feedback—it is crucial for us to continue improving our products and services. Kind regards Marc

Response from FurLife™May 4, 2024

Hello, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that our pendants did not meet your expectations and that your dogs encountered ticks despite using our product. We strive to provide effective solutions for pet owners, and it's disappointing to hear about your experience. We take your concerns seriously and would like to investigate this matter further to understand why the pendants were not effective in your case. As part of our commitment to customer satisfaction, we would like to offer you a replacement or a refund for the product. Please contact our customer service team at [email protected]. Again, we apologize for the inconvenience and thank you for bringing this to our attention. We hope to resolve this to your satisfaction and regain your trust. Kind regards Marc

Response from FurLife™May 26, 2024

Hello Janet, thanks for your feedback. Our collar is also suitable against mosquitoes! :) Kind regards Amanda