FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Loving the FurLife flea and tick collar. Easy to put on and not a strong smell. Seems to be working great so far
JW
Jacqueline W.
Great product!
Great product!
SH
Stacy H.
So far So good
So far So good, it seems to be working very well So far I'm a loving it as long as it works, you have a loyal customer 😀 😊 thanks so much, Stacy Hand. My baby girl is name willow and she is a American pit and boxer mixed and I love ❤️ her so much she is so rotten and spoiled Big baby ... I give 5 stars 🌟 and I will be ordering more in the future ...
BA
Barkie
BEWARE- HAZARDOUS PRODUCT
If you do the research, you will find that it is up to quality control to use this product. I don’t know if you are comfortable doing that, I personally am not considering how the world is today and the lack of quality on almost every item, restaurant and any product anywhere all the time. The essential oils used in this product would have to be exact each time, and I find that hard to believe that it would be and the Linaloe oil is actually the most hazardous, whether in a large quantity or small quantity to a dog. People do your research before purchasing a product and applying it or putting it on your dog because if you have a healthy dog like we do, this is not something you would want to purchase and use on your dog and make your dog sick.
The second thing, is that I requested a refund for this product, never used- brand new. The website states that is 100% money back guarantee and I paid $32.71 total and I was refunded only $27.30. Which leads me to believe again, that this company is another scam and I would definitely not use this on my animal because if they have no integrity as to living up to their advertisement, then they have no integrity of quality control for these essential oils being used that are hazardous and dangerous to your animal Including Eucalyptus, Linaloe oil, Cinnamon, etc.
Response from FurLife™May 10, 2024
Hello Barkie,
Thank you for sharing your concerns about our product and your experience with our company. We truly value your feedback and want to address your points comprehensively.
We understand your apprehension regarding the quality and safety of products in general, and especially those that are used on pets. We take these concerns very seriously, which is why our collars are formulated with the utmost care. Our products use only low concentrations of natural oils that are chosen specifically for their safety and effectiveness in repelling pests. The essential oils, including Linaloe oil, are used within safety guidelines that are appropriate for pets. Each batch of our product undergoes rigorous quality control to ensure consistency and safety, so you can feel confident about the composition and efficacy of each collar.
Regarding the different sensitivities between species, we have designed separate collars for cats and dogs, catering specifically to their unique needs and tolerances. It’s crucial to select the correct product according to the pet to ensure safety and effectiveness.
On the issue of the refund, I sincerely apologize for the oversight on the initially refunded amount. I can confirm that the remaining $5.41 has now been fully refunded to your original payment method. We stand by our 100% money-back guarantee, and the shortfall was an administrative error, not a reflection of our company's integrity.
We hope that this clarifies our position and remedies the concerns you had. Your trust is important to us, and we are committed to upholding our standards of quality and customer satisfaction. If there’s anything more we can do to assist you or improve your experience, please do not hesitate to reach out directly.
Best regards
Amanda
SK
Shannon King S.
I bought 2 pendants
When I ask a question on Facebook about where they are shipped from i was told from Germany, but once my order was shipped it showed it was being sent from China not happy about being lied too. Tell the truth when someone ask you a question, because if I knew I would have never bought them.
Anyways i purchased 2 of the pendants for my Chihuahua and German Shepard, I read that furlife pendent would replied the fleas and ticks, which it DOES not. My dogs have had fleas in the past so I thought this pendent would work, but unfortunately they DID NOT work at all. I used this pendent for a week and both of my dogs were scratching so much. I will never buy this again. It was a waste of money and time, so I went and got the flea medicine I've always used on them. And about customer service when I would call all I get is all if our agents are busy please call back later. All I want is the information about where to send these pendants and how I can get my money back. BUYER BEWARE !!!!!!!!!!!!!
Response from FurLife™May 10, 2024
Hello Shannon,
Thank you for sharing your feedback, and we're truly sorry to hear about your dissatisfaction with your purchase and the confusion regarding shipping locations.
First, we want to address the concern about the shipping information. It appears there was a misunderstanding about the origin of our shipments. While we do have multiple facilities, it seems your order was directly shipped from our warehouse in China to expedite delivery. We apologize for any confusion this may have caused and are taking steps to ensure that our communication is clearer in the future.
Regarding the effectiveness of the pendants, we understand your disappointment and appreciate you trying our product on your Chihuahua and German Shepherd. Our pendants are designed to repel fleas and ticks rather than kill them, which sometimes may not be immediately apparent as it prevents new bites and infestations over time. It’s important to give the pendant more time to see its full effectiveness. We’re committed to improving our products based on customer experiences like yours.
For immediate assistance and information on how to proceed with a return and refund, please contact our customer support team directly at [email protected]. We ensure that they are briefed on your situation and will handle your query as a priority when you reach out.
Thank you once again for your feedback. We are here to help and hope to resolve your concerns swiftly.
Kind regards
Amanda
SS
Samantha S.
Definite NO
This company unfortunately seems to be just a sales gimmick. The product ships from China, but they try and give the consumer the impression they are US based. There are NO INGREDIENTS listed on the site or the product packaging. There are no lab results mentioned. There is no transparency with this company. I ordered the product and asked to return it unopened, and was told I could only get a 40% refund, which I have yet to receive. Buyer beware!
Response from FurLife™May 10, 2024
Hello,
Thank you for sharing your concerns, and we apologize for any confusion or frustration you've experienced with our company and policies.
We want to clarify that while we are indeed a US-based company, we utilize multiple warehouses, including one in China, to manage our global distribution efficiently. This setup allows us to provide our products to a broad customer base more effectively, but we understand the importance of transparency about our operations.
Regarding the ingredients and lab results, we assure you that all ingredients are clearly listed on our website. We strive for complete transparency with our customers, and it's concerning to hear that you felt this was not evident. If there's difficulty in finding this information, please let us help guide you through our website or provide additional details directly.
We also want to address your return experience. We do offer full refunds for products that are returned unopened. If there has been any miscommunication or delay in processing your refund, we sincerely apologize and would like to rectify this situation as quickly as possible. Please contact us directly at [email protected] with your order details, and we will ensure that your refund is processed promptly.
Your satisfaction is crucial to us, and we appreciate the opportunity to address and resolve these issues. We're here to support you and ensure a more positive experience in the future.
Kind regards
Amanda
HW
Hope W.
Been using these collars on 2 of my…
Been using these collars on 2 of my dogs for about 4 weeks. They seem to be doing the job and I love the color options!
EP
Emmaly P.
So far so good!
Only removed one star because I had to leave the pendant in my garage the first 3 days because it made my dog feel sick the very first day I had it on her collar. Emailed the company and they replied very quickly and mentioned letting it sit a couple days in a well ventilated area. Which definitely helped tremendously. So far been using about 3 weeks and no ticks on my dog but I have had one on myself. So must be working!
