FurLife™Reviews of getfurlife.com

Response from FurLife™Jun 20, 2024

Hello Christy, thank you for sharing your feedback, and we apologize for the issues you've encountered with our product and customer service. We are truly sorry to hear that our collars did not help your pets and that you had difficulty reaching us for a return. This is not the experience we aim to provide. We understand how frustrating this must have been. Please contact us directly at [email protected], and we will ensure that your refund process is handled promptly and efficiently. We are committed to resolving this issue and providing you with a full refund. We appreciate your patience and hope to restore your trust in our company. Thank you for bringing this to our attention. Kind regards, Marc

Response from FurLife™Jul 16, 2024

Hi Destiny, thanks for letting us know about your experience. We're happy to hear your granddaughter's dog loves the pendant and that the scent is pleasant. We understand about your husband's citronella allergy – that's why we offer the collar option without it! Hopefully it arrives soon and keeps your pup pest-free like your granddaughter's dog."

Response from FurLife™Jun 20, 2024

Hello Jamie, thank you for your feedback. We're very sorry to hear about your experience with our collar. We regret that the collar caused your dog's neck to become itchy and did not effectively protect against fleas. We understand how frustrating this must be for you and your dog. The full effect of the collar begins within a few days up to three weeks. The exact time may vary depending on your pet's fur length. To maximize the effectiveness of the collar, please ensure it is worn continuously and fits snugly against your pet's fur. To resolve this issue, please contact us at [email protected] with your order number, and we will ensure that you can return the product. Your satisfaction is important to us, and we are committed to making this right. Thank you for bringing this to our attention. We hope to resolve this to your satisfaction quickly. Kind regards, Marc

Response from FurLife™Jul 16, 2024

Hi Patricia, thanks for the fantastic review! We're thrilled to hear FurLife keeps your pups flea and tick-free naturally, without any harsh chemicals. Healthy and happy furbabies are what it's all about!

Response from FurLife™Jul 16, 2024

Hi Sarah, thanks for the glowing review! We love that the FurLife collar works great, has no side effects, and comes in a fun pink color! The citronella scent fading is a plus too. Tick-free pup, happy owner – that's what we strive for! See you next year for another collar!

Response from FurLife™Jun 20, 2024

Hallo Daniela, vielen Dank für Ihr Feedback. Es tut uns sehr leid zu hören, dass Sie negative Erfahrungen mit unserem Produkt und unserem Kundenservice gemacht haben. Wir bedauern, dass der Geruch des Halsbands für Ihren Hund zu stark war und dass es nicht wie erwartet gegen Zecken gewirkt hat. Um dieses Problem zu lösen, kontaktieren Sie uns bitte unter [email protected] mit Ihrer Bestellnummer, und ich werde Ihr Anliegen persönlich bearbeiten, um sicherzustellen, dass es zu Ihrer Zufriedenheit gelöst wird. Wir hoffen auf die Gelegenheit den Fehler ausbessern zu können! Liebe Grüße, Marc

Response from FurLife™Jun 20, 2024

Hello, Thank you for your feedback. We're sorry to hear about your experience with our collar. We apologize for the strong citronella scent and understand that this can be unpleasant for both you and your dogs. While airing out the collar for 7 days can help reduce the intensity of the odor, we acknowledge that this solution may not work for every pet. Regarding your return request, we are committed to your satisfaction. Please contact us at [email protected], and we will ensure that you will receive a full refund. We regret any frustration caused and are here to assist you promptly. Thank you for bringing this to our attention. We value your feedback and hope to resolve this to your satisfaction. Kind regards, Marc