FurLife™Reviews of getfurlife.com

Response from FurLife™Aug 3, 2024

Hello, Thank you for sharing your experience with our collar. We apologize for any frustration and disappointment this has caused you. We understand your concern regarding the effectiveness of the collar. It's important to note that our collars are designed as preventive measures and are not intended to treat an existing flea infestation. If your dog already had fleas prior to using the collar, the collar alone may not be sufficient to eliminate them. For best results, we recommend using our collar in conjunction with a treatment plan to address the existing fleas, and then continuing to use the collar to prevent future infestations. Please reach out to us at [email protected] so we can provide further assistance and help you find a solution that ensures your dog remains flea-free. Thank you for bringing this to our attention, and we appreciate the opportunity to address your concerns. Kind regards Marc

Response from FurLife™Aug 3, 2024

Hello Cathryn, Thank you for sharing your feedback, and we are truly sorry to hear about your dog's reaction to our collar. If your dog is allergic or sensitive to essential oils, this could be the cause of her discomfort and the bald spot. In such cases, we recommend discontinuing use of the collar immediately. We apologize for any confusion regarding the 30-day guarantee. If you are within this period, you are entitled to a refund. Please contact us at [email protected] so we can promptly process your refund. Thank you for bringing this to our attention. We hope to resolve this issue to your satisfaction and find a solution that works best for your dog. Kind regards Marc

Response from FurLife™Aug 3, 2024

Hello Marion, Thank you for sharing your feedback. We are sorry to hear that our flea collar has not met your expectations and that your dog is still experiencing issues with fleas. Our collars are designed as a preventive measure and may not be effective if there is already an existing flea infestation. We recommend using the collar in conjunction with a treatment plan to address the current fleas and then continuing to use the collar to prevent future infestations. Regarding the origin of our products, we want to clarify that while we are indeed a US-based company, our collars are manufactured in China. However, they are produced under stringent quality and safety standards to ensure they meet our high expectations and those of our customers. We value your feedback and would like to make this right for you. Please contact us at [email protected] so we can assist you further and discuss possible solutions. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this issue to your satisfaction. Kind regards Marc

Response from FurLife™Jul 28, 2024

Hello, Thank you for reaching out and sharing your experience. We're truly sorry to hear about the delay and the frustration it has caused you. We want to assure you that we are a legitimate US-based company committed to providing quality products and excellent customer service. The delay you've experienced is certainly not up to our standards: Please contact us under our email [email protected] with your order number so we can investigate the status of your order! Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Kind regards Marc