thedudewhoknewlol
Excellent customer service!!!
I recently had to take my wife to the emergency room. We were gone longer than I expected and my dog has separation anxiety. When we got home we noticed a strong smell. It smelled like bug spray or a citronella candle. We kind of just wrote it off. When my wife and I were lying in bed that night my wife suddenly said to me, “ I know what that smell is. She went out to the living room where we keep our dog’s harness when he’s not wearing it and brought it in our bedroom. We examined the fur-life pendant and sure enough it had broken open. I imagine that my dog got overly anxious and somehow broke it. I emailed Furlife the next day about what had happened. They emailed me back later that day and asked for a picture of the damaged pendant. I sent a close-up photo of it. That emailed me back like 10 minutes later and said that they were going to send a new pendant free of charge. I take the health of my dog very seriously. It’s nice to know that there is a company that cares about the people and pets that buy their products. Excellent customer service!!! Jeanne and Julia were the ones who dealt with my service.


