DesEric C.
Not working on our small dogs
We have had these collar for about 2 1/2 weeks now and they are still itching with fleas even after we took them a couple baths. Our dogs are small dogs. They are 5 pounds or less. I don’t understand why these colors are not working after spending so much money. I should’ve just taken them to the vet if I was gonna pay this much money. I would like a refund for these things not working.
Response from FurLife™Dec 14, 2024
Hello, Thank you for sharing your experience, and we're truly sorry to hear that our collars did not meet your expectations. Our collars are designed as a preventative measure to help protect against future flea and tick infestations. They are not intended to eliminate existing flea problems. If your dogs already have fleas, we recommend addressing the active infestation first — this can typically be achieved through treatments like flea shampoos, topical solutions, or advice from your veterinarian — before using our collars to help prevent fleas from returning. We understand the frustration of spending money on a product that didn’t work as anticipated, and we want to ensure your satisfaction. Please reach out to us at [email protected] so we can further assist you and discuss your refund request. We truly value your feedback, and we hope to have the opportunity to help keep your pets happy and healthy in the future. Please don’t hesitate to get in touch if you need any further assistance or advice. Kind regards Marc