FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
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The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
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This is my second one and I love it. When my Rottie wears it he does not itch not even his allergy’s itch he gets. The Furlife collar is amazing and smells great.
KA
Karen
Great pendants
I initially purchased the collars but they didn't seem to work. I then got the pendants and they are working! And they smell great too.. Customer service is fantastic and only want to make sure your pets are protected.
JS
Judy S.
Easy to put on my dogs collars
Easy to use. Have a great smell and seem to help with fleas. This is a very bad season for fleas, so I needed something for my 3 dogs. They still have some, but as many after a month.
BN
Barbara N John H.
Easy to use.
Easy to use.
BW
Bryan W.
I really wanted to believe
I really wanted to believe. We had developed a flea problem for our 3 dogs. All have heavy coats so often it is hard to get frontline or some of the other treatments like that to be effective as their coats tend to absorb. We were excited to get these thinking it would be a slam dunk and get this under control for our fur babies. After about a week of wearing them no change at all. They are still going crazy scratching. I checked and literally saw some fleas under the collar line of one of my pups. I thought this was supposed to be a top tier product and it is certainly priced as such as we spent over $100 for 3 of these. After, I looked at the Consumer Reports article on flea collars and this brand is not mentioned as a top solution. There are obviously cases of success with this product, but our is not one of them. I would steer clear of this one till you have had a chance to research as there seem to be better options out there. Maybe our dogs' thick coats hinder the effectiveness, but there are a lot of dog breeds with thick coats. We have one small dog under 10 lbs, a medium size dog of about 25lbs and a dog that is almost 100lbs, same result for each. Would have been nice for it to work on at least one of my dogs. Good luck, do research and pick the best collar for your pups. If this happens to be it, great. For me, I am about to take them off and toss them in the trash as it is not worth the smell if they are not effective, last time I will purchase.
Response from FurLife™Dec 22, 2024
Hello Bryan,
Thank you for sharing your detailed feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it can be to deal with a persistent flea problem, especially when you were hopeful that our product would help your furry companions.
Our flea collars are designed as a preventive measure rather than a treatment for an active infestation. If a flea problem is already present, it’s crucial to address it first using a targeted treatment, such as a veterinary-recommended topical solution, oral medication, or environmental treatment for your home. Once the infestation is under control, our collars are highly effective at preventing future flea issues and keeping your pets protected.
Regarding your concerns about your dogs’ thick coats, we understand this can present challenges for certain treatments. Our collars are formulated to release active ingredients over time, creating a protective barrier. However, pre-existing fleas may still persist temporarily, particularly if they’re in areas not immediately reached by the collar.
We also want to address the price concern—our collars are crafted with natural, safe ingredients to prioritize your pets' well-being. While they might not be mentioned in every consumer report, many of our customers have found them highly effective when used as intended.
That said, we never want our customers to feel dissatisfied. We’d love the opportunity to make this right for you. Please reach out to us at [email protected] so we can discuss a resolution, whether that be a refund or further assistance in addressing your concerns.
Thank you for giving us a chance, and we hope you find a solution that works best for your dogs. If you have any additional questions or need advice on the best steps forward, we’re here to help.
Kind regards
Marc
LW
Laura Wagner T.
Hands down one of the worst customer…
Hands down one of the worst customer service programs I have ever interacted with. From the start, I had to repeatedly request info about products before someone would respond. There is no mention of your dog/puppy STINKING of citronella or their GARLIC breath with the chews. To add insult they shipped more when I requested them to stop and then the "risk-free" refund turned out to be a back-and-forth negotiation. Literally had them offering to refund a % instead of me returning the product and then another %. I think it is a strategy that involves having the customer give up or just get absurdly disgusted and throwing their hands up!
Marc, my experience with customer service started when I had to request information about your product several times and received no response. I was inquiring how to combine products to get the best protection for my 3-year-old lab and my 6-month-old lab puppy. I am well aware that everything is natural, and I was very interested in trying them as an alternative to man-made chemicals. I had the collars on the dogs for over 30 days and the scent did not dissipate, and I do not consider myself particularly sensitive to smells. Nowhere on your website is there any mention of this being a part of what you are investing in. I am all for natural alternatives and would have appreciated this being presented ahead of time. Now I see where it is mentioned in Reddit feeds and other places, but I had not come across this before spending almost $100 for the 2 collar pieces and a jar of chews. It seems appropriate to share now in my review that the population of ticks I found on my dogs was an indication that the products where not having the effect I had hoped for. Additionally, during this 30 day period I was diagnosed with Lyme. So, all in all a very poor experience.
Response from FurLife™Dec 21, 2024
Hello Laura,
Thank you for your feedback, and we sincerely apologize for the frustrating experience you’ve had. Customer satisfaction is our top priority, and it’s clear we fell short in meeting your expectations.
We understand your concerns about the scent of our products. The citronella in our pendants/collars and garlic scent in our chews are derived from natural ingredients, which we use as an alternative to harmful chemical solutions. While some dogs and owners may find the scent noticeable at first, many appreciate this natural approach as a safer option for their pets. That said, we acknowledge that individual sensitivities vary, and we regret that it didn’t work out for you and your pup.
We’re also very sorry for the issues you experienced with our return process. The back-and-forth negotiation you described is not the seamless experience we strive to provide. We aim to make our “risk-free” policy as straightforward as possible, and it’s clear we need to revisit and improve our approach to ensure that customers feel supported and valued at every step.
Your feedback is incredibly important to us as we continue to refine our products and processes. In light of your experience, we’ve flagged this internally to prevent similar situations for other customers.
If there’s anything more we can do to make this right, please don’t hesitate to contact us directly at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
Kind regards
Marc
KC
Kate C.
I have been using the FurLife products…
I have been using the FurLife products exclusively since March. We are very active pet owners and take our dogs on hikes and dog park play dates, frequently. I haven’t seen a flea or tick anywhere on our 3 dogs. I’ve recommended the product to several friends.
TC
Tonya C.
Lots of fleas
I ordered at least 6 of the cat flea collars and they did not help at all, we ended up with a crap ton of fleas, we used for them 4 months and no signs of the fleas going away, threw them away and got regular flea meds, upsets me that I spent so much money on these for nothing.
Response from FurLife™Dec 21, 2024
Hello Tonya,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a frustrating experience with our flea collars, and we understand how challenging it can be to deal with fleas.
Our flea collars are designed as a preventive measure, meaning they work best to repel fleas and ticks before an infestation occurs. Unfortunately, when a pet is already infested, additional treatment is usually necessary to address the issue fully.
To tackle an existing flea problem, we recommend using an appropriate flea treatment to eliminate the infestation on your pets and in their environment. Afterward, our collars or pendants can be highly effective in preventing future infestations by repelling fleas and ticks.
We regret any inconvenience or disappointment you experienced and appreciate your feedback. Please don't hesitate to reach out to us directly if you have further questions or need advice on how to use our products more effectively. Your satisfaction and your pet’s well-being are very important to us.
Thank you for giving us the opportunity to address your concerns.
Kind regards
Marc
