FurLife™Reviews of getfurlife.com

Response from FurLife™Mar 24, 2025

Hello Mark, Thank you for taking the time to share your experience with us. We're genuinely sorry to hear about the frustration you've had with your recent orders, and we appreciate the opportunity to clarify a few important details. Regarding the most recent order where you received five collars instead of two—after reviewing your order, we can confirm that the additional three collars were added due to two upsell offers you accepted during checkout. We completely understand how this could have been confusing if it wasn’t clearly communicated at the time, and we're actively working on improving the transparency of that process. We also want to acknowledge your concern about customer service. While we strive to be as responsive as possible, we regret that you had difficulty reaching us. That said, we do see that we were in contact via email and issued a partial refund for the additional collars as a gesture of goodwill. We truly appreciate your feedback—it helps us improve both our service and communication. We’re glad to hear you find the product itself to be good, and we hope we can use this experience to build back your trust. If there’s anything more we can do for you, please don’t hesitate to reach out directly at [email protected]. We’re here to help. Kind regards Marc

Response from FurLife™Mar 24, 2025

Hello Kevin, Thank you for taking the time to share your experience, and we’re truly sorry to hear about the challenges you’ve faced. We understand how upsetting it is to deal with a flea issue, especially when you were hopeful our product could help. We’d like to clarify that our collar and pendant are designed specifically for flea prevention, not treatment of an existing infestation. If your dog or cat is already infested, we strongly recommend starting with our flea and tick spray or shampoo to eliminate the current fleas before using the collar or pendant as a long-term preventive solution. Using the collar alone in the presence of an active infestation won’t be effective, and we apologize if this wasn’t made clear at the time of purchase. We also sincerely regret the delay you experienced in receiving your order. That’s not the experience we want any of our customers to have, and we appreciate you bringing it to our attention. While it looks like we were eventually able to fulfill your order, we understand that the delay and lack of initial response were incredibly frustrating. We are continually working to improve both our shipping timelines and customer support. We truly value your feedback and will use it to ensure we do better moving forward. If there’s anything we can do to help make this right or if you’d like assistance with a flea treatment plan using our products, please don’t hesitate to reach out to us at [email protected]. Your pet’s well-being and your satisfaction are incredibly important to us. Kind regards Marc