FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Love natural products. Been using these instead of poisons. Works great !
TO
Toni
Wonderful product
Our property is wooded and ticks have been a problem in the past. Since we don't use chemicals on any of our animals, FurLife has been a wonderful product in keeping our German Shepherd pest free.
AR
Ariana
Poor experience
I ordered two cats collars and received two dog ones instead. The essential oils are different for the dog and cat collars and what is in the dog collars is extremely toxic to cats so I can't use them. I wrote to the company multiple times hoping they could switch them out and or refund the money as they were expensive and I can't use them... I have even tried calling with no answer and no reply to any emails. I am incredibly frustrated and annoyed that no one from the company has responded. Just not ok !
Response from FurLife™Mar 24, 2025
Hello Ariana,
Thank you for sharing your experience, and we’re truly sorry to hear about the frustration and confusion surrounding your recent order.
We want to first clarify that the ingredients in our dog and cat collars are exactly the same—the difference lies only in the size of the collar, as dog collars are made slightly larger to accommodate larger neck sizes. The essential oils used are diluted to safe levels that are appropriate for both dogs and cats, and we take great care to ensure that our products meet stringent safety standards for all pets.
That said, we completely understand your concern, especially given the common worries about essential oils and cats. Your pet's safety is our top priority, and we would never use any ingredients that could be harmful when used as directed.
We also want to sincerely apologize for the lack of response from our customer service team. That’s not the level of care we aim to provide, and we’re actively working on improving our response times and communication channels.
In the meantime, we’re reviewing your case and will make sure this is addressed. If you haven’t already, please email us directly at [email protected], and our team will be happy to either assist with an exchange or issue a refund if the collars are not a good fit for your cats.
We appreciate your patience and hope to make this right for you.
Kind regards
Marc
NT
Ny T.
This is my second time purchasing this…
This is my second time purchasing this product for my dog, Marley. I was a little worried when I first bought it last year. But it has been great and worked very well. So I believe, I’m a believer and you should really purchase for your fur baby. Thank you Furlife for making a great product.
JH
Jo H.
Accidentally hit the quantity button…
Accidentally hit the quantity button twice. The site will not let me cancel one of them or cancel the order so I can start over. This is a ripoff. Don’t buy it. The support handled my issue a few days later and I received the product. Turns out my little girl is allergic to the repellent inside, so I can not use it. Am happy with the service provided though
Response from FurLife™Mar 24, 2025
Hello Jo,
Thank you for your feedback, and we’re sorry to hear about the trouble you experienced during checkout.
Just to clarify, you can adjust the quantity of items in your cart before placing the order—there's an option to change or remove items directly on the cart page. However, once payment is completed and the order is confirmed, we’re unable to modify it through the website, and any changes must be handled manually by our support team.
We totally understand how frustrating this situation must have been, especially if the order went through before you could make the adjustment. Please know it was never our intention to make the process feel misleading or difficult.
If this is still unresolved, we’d love the chance to help fix it for you. Please reach out to us directly at [email protected], and our team will do everything we can to make things right.
Thanks again for bringing this to our attention—we’re here to help.
Kind regards
Marc
TM
Tammi M.
No pests
I don't usually write reviews but Beau is happy with furlike collar he has been using for about 3 years and I only found 1 tick in the 8th month just changed to new collar and good to go.
Outside playing with Beau mosquitoes and black flies flying around him but not landing instead they attacked me I was going to steal Beaus collar for me lol.
Customer service was great had issue with not getting 2nd collar emailed them and had my collar within a week.
2 happy Customer Beau and Tammie
DF
David F.
Great product
You have been using FL flea&tick collars for about 8 months in cow country of TN and they have worked great. Highly tecommend
CD
CJ. De R.
Did not protect from Day-1.
15March2025. I ordered and received six FurLife Flea, Tick and Bug Free protections. As we were entering the Fall to Winter Season when flea activity is not an issue, I waited until December-January to introduce this product to six of my various types of rescue dogs one at a time each week to check for any adverse reactions and have protection active when fleas emerge. By week three in February fleas began to appear and my six dogs wearing FurLife on their collars began to scratch. Fleas. Since the first of March the weather has been returning to warm mid 70s-low 80s, my dogs are spending 80% of their time outside and the fleas are eating them all alive. Traveling on my dogs, fleas are now in my home and in my dog’s beds. Whether short-medium-long hair, weighing 10 to 60 pounds, mutt or pure breed … this product, FURLIFE DOES NOT PROTECT dogs from fleas. CJ.D.
UPDATE 24Mar24. FurLife replied to this review. Although ending with “contact us and we will see what can be done to make it right,” they obviously did not give my review proper attention as their reply just as obviously accusatively put me as being at fault for their product being ineffective. They ignored the fact I stated (to paraphrase) put the collar pendant on dogs during winter when was “no flea activity and in preparation to prevent fleas” when they do begin to emerge.
For many years I have mixed essential oils using on my dogs, goats and horses as an effective preventative topical spray to keep fleas, mosquitoes, flies and such at bay with one drawback, dogs’ coats would be dirty looking after digging in and rolling on the ground. I’d hoped as a collar pendant this drawback would be eliminated. The FurLife collar pendant did work to that end; it did not work to PREVENT fleas emerging as weather begins to warm. CJ.D.
Response from FurLife™Mar 24, 2025
Hello,
Thank you for taking the time to share your experience, CJ. We’re truly sorry to hear about the flea issues you and your dogs are currently facing. As a rescue pet parent, you’re clearly doing your best to protect your dogs, and we deeply respect the care and attention you’ve given them.
We’d like to clarify an important point about our FurLife collars: they are designed as a preventive measure and not a treatment for active infestations. If your dogs already had fleas—or if fleas were present in the environment when the collars were applied—then unfortunately, the collars alone would not be enough to resolve the issue. In those cases, we strongly recommend starting with our flea & tick spray or shampoo to help eliminate the existing fleas first. Once the infestation is under control, our collars work best to help prevent fleas from returning.
We completely understand your frustration, especially with the infestation now spreading indoors. Fleas can be incredibly persistent, and once they’ve established a presence in the home and yard, it typically requires a combination of treatments—on the pet, in the home, and outdoors—to fully eliminate them.
That said, we never want our customers to feel unsupported. Please reach out to us at [email protected], and we’ll be more than happy to work with you on a solution. Whether it’s guidance on next steps or a refund or replacement, we’re here to help however we can.
Thank you again for your feedback, and for the incredible work you’re doing with rescue dogs. We hope to have the opportunity to make this right for you and your pack.
Kind regards
Marc
