FurLife™FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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customer
FurLife has responded to my problem with the 12 month protection pendants for my cats. The liquid in all four had dissipated within a month. They have sent a replacement of all four. Hopefully these will hold up. I thought I was getting the run around at first until Julia messaged me with the news of the replacements. Thank you Julia for your quick response without question to replacements. I hope you get a raise. You definitely deserve it!😊
Michele C.
I placed the wrong order for flea and tick, as I wanted the actual collars and not the pendants, and contacted FurLife customer service. Patrick was wonderful and sent me the correct order and told me to keep the order I already received. Great Customer Service! Thank you. Michele C.
LYNNE R.
Patrick was kind abs took the time to explain how the product works. In this day and time, pleasant customer service is rare in this company excels in treating their customers with respect thank you Patrick.
hadassah J.
I was pleasantly surprised to have my email received back to me with a quick response from JeAnne , I ordered 2 collars but I accidentally shipped them to the wrong address I emailed a letter asking for a change of address and within minutes my problem was taken care of .I appreciate communication back usually you don’t hear back from a vendor or sales I’m looking forward to trying your product too . Thank you so much JeAnne you were a huge help.
Melissa S.
Patrick did a great job of quickly solving an order that was damaged in shipping. I appreciate how he handled it, his communication was great.
Lisa, Keith & M.
Buyer Beware!! Bought this product after reading thru their website and then seeing their 100% satisfaction guarantee we decided to purchase it. After using it for a week and not seeing the results we expected or that were promoted on their website, we requested a refund, which turned out NOT to be as easy as their refund policy makes it sound. Initially the Customer Service Rep, Donnie, tried to persuade me to keep it for another 25 days, well they only have a 30 day window for returns/refunds, so I declined, stating their “no questions asked” return policy. Then the rep offered me a 40% refund and I could keep the product. Again, I had to quote their return policy that states “no need to return product”, and once again pointed out that it was a 100% refund, per their policy. The rep then offered me an 80% refund and I could keep the product or if I wanted a full refund I needed to return the product, at my expense. Once again, I needed to quote and highlight from their own return policy how they offer your money back (not partial), no questions asked and no need to return the product, not to mention how our back and forth emails were now wasting my 30 day window for the return. I eventually did get a full refund with no need to return the product, but it was not easy!!
Response from FurLife™May 16, 2025
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and inconvenience you encountered during the refund process. You're absolutely right to expect a smooth, hassle-free return experience. We regret that your interaction did not reflect this promise from the start, and we completely understand your disappointment. What you experienced does not meet our standards for customer service, and we are actively reviewing this case internally to ensure clearer communication and consistency with our policies moving forward. Your feedback is extremely helpful and will directly contribute to improvements in how we train and support our team. We’re glad to hear that your refund was ultimately processed in full, but we’re truly sorry it took more effort than it should have. If you have any concerns or questions, please feel free to reach out to us at [email protected]—we’re here to help and want to ensure this doesn’t happen again. Thank you again for bringing this to our attention.
Jennifer
We are several weeks in using FurLife flea and tick collar and so far so good. Living in northern Wisconsin where ticks are a huge problem, doesn’t seem to be an issue for the FurLife collar. Also, the customer service is great! I had a small issue and Roy was super helpful! FurLife, you have a life long customer with me!
Natasha N.
Julia and the team at Furlife were amazing ! I purchased a collar tag and had one end of it break soon after purchase I took a quick photo of it and explained the situation and they were so quick to respond and get me a new holder sent out within days ! Im a furlife customer !
