Lindsay
Did not work for my dog, refund process was frustrating
I purchased the Furlife flea and tick pendant after seeing positive reviews and decided to try it for my dog. I even bought a second one with a coupon. These pendants are scented and marketed to repel pests naturally. Unfortunately, the product did not work for us at all. Within the first week of use, we pulled multiple embedded ticks off our dog—clearly not just crawling, but biting. I contacted the company and followed the instructions for a full, no-questions-asked refund, as advertised. Instead of honoring their guarantee promptly, they told me to wait 25 days before requesting a refund, then offered a partial refund (first 40%, then 80%), and finally agreed to refund in full only after I quoted their own policy back to them. Even then, they refunded me minus the shipping cost and tax. I’m frustrated and disappointed—not only with a product that didn’t protect my dog, but also with the exhausting process of trying to get a refund they promised upfront. I hope this review helps others make an informed decision.
Response from FurLife™May 26, 2025
Thank you for taking the time to share your experience. We’re truly sorry for both the disappointment with the product and the frustration you experienced during the refund process. Our natural flea and tick pendants are designed to repel pests, but we understand that they do not work the same way for every dog or in every environment. Finding embedded ticks despite using the pendant is absolutely not the result we want for our customers—or their pets—and we regret that it failed to provide the protection you expected. We also want to sincerely apologize for the back-and-forth you faced while trying to claim a refund. Our 30-day money-back guarantee is in place to give customers confidence in trying our products, and you were right to expect a smooth and hassle-free process. The delay, the partial refund offers, and the final refund excluding shipping fell short of the experience we aim to deliver. We're actively reviewing our policies and training our team to ensure consistency and clarity moving forward. We appreciate your honest feedback—it helps us improve. If there’s anything further we can do to support you, please don’t hesitate to reach out to us again at [email protected]. Wishing you and your dog all the best, and thank you again for giving us the opportunity to respond.