FurLife™Reviews of getfurlife.com

Response from FurLife™May 26, 2025

Thank you for your feedback, and we're truly sorry to hear that the collars didn’t work as expected for your dogs. While we're glad to hear you liked the scent, we completely understand how frustrating and concerning it is to find ticks—especially so soon after starting use, and even more so when one was found right under the collar. That’s certainly not the level of protection we aim to provide. Our collars are made with natural ingredients designed to repel fleas and ticks, and they can take up to 2–3 weeks to reach full effectiveness. However, finding that many ticks in just a few days is alarming, and we completely understand your disappointment. We'd really appreciate the opportunity to make this right. Please contact us at [email protected] with your order details so our team can review your case and help find a resolution. Thank you again for bringing this to our attention—we’re committed to improving both our products and your experience.

Response from FurLife™May 26, 2025

Thank you for taking the time to share your experience, and we’re truly sorry to hear that the collars didn’t provide the support you were hoping for—especially for your senior dogs. We understand how important it is to find something that works, particularly when caring for older pets who may be more sensitive and vulnerable. It’s incredibly frustrating to invest in a natural solution, only to have to turn to other treatments so soon afterward. Our collars are designed to help repel fleas and ticks using natural ingredients, but we know they may not be effective in every situation, especially when there’s already an active infestation. We regret that the product didn’t deliver the results you expected and that it felt like a waste of your time and money. We’d really like the chance to make this right. If you haven’t already, please reach out to us at [email protected] so we can review your order and work toward a resolution. Thank you again for your feedback—it helps us improve, and we truly hope to earn back your trust.

Response from FurLife™May 26, 2025

Thank you for your feedback, and we’re truly sorry to hear that the product didn’t work for your dog. We understand how frustrating it can be when a product doesn’t meet your expectations, especially when you're trying to do what’s best for your pet. We also want to clarify that the partial refund you were offered was simply an option—not a final decision. You’re absolutely welcome to decline it. Our 30-day money-back guarantee is in place to ensure customer satisfaction, and we want to honor that promise. Please reach out to us directly at [email protected], and our team will be happy to review your case again and make sure it’s handled properly. We appreciate you bringing this to our attention and hope to have the opportunity to make things right.