FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Jeanne was helpful and accommodating.
A++
(Date below is approximate)
JU
Julie
New gadget sent after accidentally cutting it
While opening my anti flea/tick gadget, I accidentally cut it where it attaches to the collar. I messaged the company and Joey agreed to send me a new one at no cost. I am so happy! I thought I just wasted 40.00. Amazing customer service. Highly recommend.
CA
Cynthia A.
I received my package and noticed that…
I received my package and noticed that the package with damage I emailed FurLife. I was surprising of a quick response and how they replaced damaged product
RM
Ruth Mitchell P.
My mistake.
I made an error placing my order so I let Furlife know and JOEY was on the problem asap. Within a couple hours he let me know the problem was taken care of. Thank you.
SN
Susan N.
It’s more comfortable than others
It’s more comfortable than others that I had tried for my little senior, and I like that it’s not filled with chemicals, Thank you!
TM
Theresa M.
I had a very good experience with this…
I had a very good experience with this company. I repurchased my dog and cat flea collar for this year and I forgot to add the coupon in the end. I contacted them and Joey was extremely helpful by adding the coupon on to my total and refunding me the difference with no problem. This is my second year purchasing a flea collar from this company. They worked Great on my dog and cat with no problems.
TB
Terisa B.
SCAM!!
SCAM!!! I spent $290, because i bought the 4 packs of each dog & cat collars, 12 month protection, because we have 3 of each. It seemed more affordable, at the time, then buying 2 & adding an extra to the order{total of 6}. They came in over a week later then i was told. I had to contact customer service more then once to find out where the package was, because there was no updated tracking. When they arrived, we have 2 extra, 1 of each, I went & bought new collars for each of our 6 fur babies, so more $$ spent, so now over $300 for all of this. When we started this adventure, our fur babies were just starting to get fleas, it's that time of year here in FL.. We wanted to get ahead, so it wouldn't get worse. It was suggested to give the product a week, maybe 2, to let it really take affect. By the 3rd week, ALL 6 of our fur babies had the WORST infestation of fleas we have ever seen, & the dogs are all 13yrs old & our cats are 9yrs old & 2 that are 3yrs old. Also ALL of them have skin irritation in the area around their necks where this product was. UNACCEPTABLE!!!! I contacted customer service & they said to purchase some flea shampoo, flea spray, etc. What??? These green what ever they are, were suppost to help, NOT attract MORE!!! By the time i got them off every fur baby, they were ALL miserable. I contacted customer service & they said "unfortunately it's past the allotted refund time". Now we have to pay even MORE to get all of our fur babies taken care of. NEVER AGAIN will i fall for an add for our fur babies. We will take them to a REAL vet.
Response from FurLife™Jun 6, 2025
Thank you for taking the time to share such a detailed review. We want to start by sincerely apologizing for the experience you’ve had—it’s clear that both you and your pets went through a very frustrating and upsetting situation, and that’s absolutely not the experience we aim to provide.
First and foremost, we’re incredibly sorry that the collars did not work for your pets and that they experienced discomfort and skin irritation. While our collars are made with natural ingredients and designed to be a gentle alternative to traditional chemical treatments, we completely understand that they are not the right fit for every pet, especially in regions like Florida where flea and tick activity can be extremely intense.
We also want to address the shipping delay and lack of tracking updates. That’s not the level of service we strive for, and we’ll be reviewing this with our logistics team to prevent future issues. Regarding the extra collars you received, we understand how that, coupled with the performance issues, only added to your frustration. You shouldn’t have had to spend more out of pocket trying to correct the problem.
We hear your disappointment, especially about how your refund request was handled. That is not the kind of support we want to offer our customers, and we’re escalating your case internally for review. Please know that while we do have a refund policy in place, we also care deeply about doing right by our customers—and clearly, in this case, we fell short.
Although we can’t undo the stress this has caused, we’d still like to make this right. Please contact us again at [email protected] and reference this message so a senior member of our team can personally assist you.
We truly appreciate your feedback—it helps us improve both our products and service—and we’re genuinely sorry we let you down.
QF
Quinton F.
Doesn’t work at all
Doesn’t work at all. Our dog has had it for 2 weeks and we just pulled 15 ticks and countless fleas off of him. Waste of money.
Response from FurLife™May 29, 2025
Thank you for sharing your experience, and we're very sorry to hear that our product didn’t provide the protection you expected for your dog.
While our collars are designed to help repel fleas and ticks using natural ingredients, we understand that effectiveness can vary depending on several factors such as the dog’s environment, level of infestation, and sensitivity to ingredients. In some cases, especially in areas with heavy pest populations, additional treatment methods may be necessary.
We never want our customers to feel like they've wasted their money. Please reach out to our customer support at [email protected], and we’ll be happy to help you.
Your satisfaction and your pet’s health are our top priorities, and we appreciate you giving our product a try. Thank you again for your feedback—it helps us continue to improve.
